Commercial IT Business Partner

This unique role combines SDLC best practices and technical skills to enable key business growth & success through the implementation, management & enhancement of solutions. The Commercial IT Business Partner is accountable for supporting our Salesforce environment, acting as a strategic partner to the sales, quoting & Incentive management teams. They will be expected to understand, prioritize & execute solutions in Salesforce and integrated systems. It will also involve hands-on configuration work in the Salesforce solutions suite. The position requires strong project planning, technical understanding, and effective communication to translate business needs into measurable results.

This in-person position reports to the VP, Corporate Tech & Strategy, and operates from our corporate headquarters in Medina, OH. 10-15% annual travel is anticipated to support Koroseal's multi-site operations.

Key Responsibilities:

• System administration & support
• Manage user profiles and groups in Salesforce, including but not limited to: managing user permissions and creating user profiles as needed.
• Ensure the proper functioning and availability of current Salesforce applications (Sales Cloud, Revenue Cloud, Service Cloud & Spiff) as configured by the organization, including but not limited to: system monitoring, health integration and verifying resource Integrity.
• Troubleshoot issues by diagnosing problems and finding the root cause, responding to escalated helpdesk requests and escalating to vendors as needed.
• Provide consistent training to IT level 1 & 2 support for end-user support in the company's Salesforce environment.
• Maintain software licenses and conduct audits.
• System development lifecycle management & governance
• Establish & maintain strong relationships with Sales, quoting & commissions business leaders & user groups.
• Evaluate existing business processes in Salesforce and integrated to identify areas for improvement and define the scope of new solutions.
• Analyze and plan for Salesforce enhancements and/or processes, including project planning, progress monitoring, backlog management and user training content.
• Facilitate workshops with stakeholders to collect detailed application requirements, creating documentation such as user stories, business requirements and process diagrams.
• Serve as the primary communication channel between business users and technical resource partners.
• Collaborate with technical teams to design and implement solutions that drive business goals and meet user requirements.
• Monitor implemented solutions, gathering feedback, and identifying opportunities for future enhancements.
• Vendor Alignment
• Interact with vendors to resolve problems.
• Negotiate project commitments, balancing benefits, scope, and costs.
• Manage vendor performance, contracts, and SLAs to ensure value and reliability.
• All other duties as assigned.

Skills & Qualifications:

• Bachelor’s degree in IT, Business, or related field.
• 7+ years of IT experience with 3+ in business analysis and/or project delivery.
• Strong background in waterfall and agile practices and cross-functional project management.
• Experience with application administration and vendor oversight.
• Analytical skills to conduct root cause, cost-benefit, and performance analyses.
• Strong communicator with ability to engage both technical and business stakeholders.
• Customer first mindset and ability to communicate with all levels of the organization
• Ability to lift up to 50lbs and provide hands-on support as needed

Koroseal Total Rewards:

• Vacation time, personal time, and 11 paid holidays
• Medical, Dental and Vision Insurance including a Flexible Savings Account
• Company paid Short Term Disability & Life Insurance with supplemental options available for employees
• 401(k) with company match
• Paid training and career development
• Employee well-being benefits including robust EAP offering
• Company events