Commercial Lines Account Manager

Alera Group is looking for a Commercial Lines Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

• Respond to client inquiries, process certificates, endorsements, ID cards, and binders within 24 hours, providing prompt and accurate service
• Support producers by preparing applications, renewals, endorsements, and insurance proposals in accordance with underwriting guidelines and timelines
• Monitor and manage monthly expiration lists, assist with new business submissions, and proactively follow up with carriers as needed
• Maintain accurate records in the agency management system, update client files with all relevant documents, and manage suspense items promptly
• Assist with claims processing in the absence of the claims department, ensuring timely and efficient resolution for clients
• Follow agency procedures for billing, accounts receivable, and collections; escalate unpaid audits and issues to producers per policy
• Stay informed on industry changes, coverage updates, and rating guidelines through continuous learning and professional development

• Demonstrate a strong work ethic with high standards for quality and productivity, while effectively managing multiple tasks and priorities in a dynamic environment
• Build and maintain strong relationships with internal teams and external clients, always acting in the best interest of the client and organization
• Apply in-depth knowledge of property and casualty insurance, supported by 5+ years of relevant experience and a valid Resident Producer License
• Exhibit strong project management and problem-solving skills, with the ability to work independently and collaboratively to meet client needs and deadlines
• Communicate clearly and professionally, both in writing and verbally, while navigating client inquiries, business processes, and cross-functional collaboration
• Maintain proficiency in relevant software and technology tools, including Microsoft Office and Adobe, while quickly learning new systems and insurance regulations
• Meet physical and logistical requirements of the role, including occasional travel, use of office equipment, and possession of a valid driver’s license with a safe driving record

This job requires presence in the office on a hybrid schedule as agreed with the manager.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.