Commercial Operations Analyst

Job Requisition ID: 32737

Department: 808 S&M - Commercial Operations (808)

Category: Commercial - Customer

Location: Philadelphia

Come and Save Lives with Us!

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.

For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes.

Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries.

Having the right culture is as important to us as having the right portfolio. We are guided by our four values:

We make patients our priority
We act with accountability and integrity
We work together as one team
We look for better ways forward

By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world.

Broad Overview

This individual will focus on data and analytics for SERBs commercial teams. This position is critical for the day to day operations and strategy in Commercial. Responsible for data quality, identifying trends, making recommendations for more effective processes, and implementing any necessary action items on an on going call.

This individual will report into SERBs Executive Director of Commercial Operations, and is expected to work out of our West Conshohocken, PA HQ office on a hybrid schedule.

As a Commercial Operations Analyst your responsibilities will include:

Data Management and Reporting

Ensure data quality and integrity from various vendors/sources.

Build and process monthly, weekly, and annual reports for field teams, management, Executive Leadership, and the Board of Directors.

Conduct quarterly sales reviews for Sales Leadership Teams.

Provide ad hoc reporting for sales data and critical data sets using Advanced excel and power BI.

Ability to create reports and dashboards in Power BI

Sales Effectiveness Analysis

Implement and manage sales planning strategies to measure sales force effectiveness.

Independently lead presentations to provide insights and analytics that drive continuous improvement in selling strategies and tactics.

Translate data analysis into actionable insights and recommendations.

Identify trends and opportunities across current and future products.

Incentive Compensation Management

Act as the primary point of contact for Sales Teams regarding ICP bonus payouts and commission inquiries.

Collaborate with Sales and Marketing stakeholders to develop and design compensation strategies and plans, including:

Target setting and achievement calculation.

Tracking MBO and contest results.

Analyzing quarterly payouts.

Deliver ICP dashboards and reports and analyze the ICP process, providing future recommendations as needed.

Stakeholder Collaboration

Work closely with SERB Leadership, the Analytics team, and external vendors to ensure alignment and effective communication.

Manage relationships with stakeholders, including sales and marketing heads, by creating presentations and facilitating meetings.

Create and manage quarterly alignment, call plans, sales goals, and payouts.

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

To be successful in this role, you should demonstrate:

Bachelor's Degree in analytics or related field required

3+ years of pharmaceutical or healthcare industry experience is preferred

Proficiency in data visualization tools, specifically Power BI is preferred

Ability to present analytical data to groups of Leadership and employees as needed

Strong analytical skills

Strategic thinking and detail orientated

Project management skills and ability to work collaboratively

Flexibility to perform under deadlines

Ensure that all interactions and engagements uphold the highest ethical and professional standards

Complete all work with quality and in accordance with Company values

Carry out other reasonable tasks as required by the Line Manager

Company Benefits

Hybrid Working (3 days on-site in office per week)
Vacation, Personal and Sick time
15 Paid Company Holidays
Medical, Dental, Vision and other Voluntary benefits
Paid Parental Leave
Tuition Assistance
Discretionary Bonus Plan
Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.

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