Commercial Operations Executive

Description

We are looking for a Program Management Executive (Implementations) with strong technical operations skills to support Tabby's merchant and channel partner ecosystem. This role sits at the center of our cross functional engine - working closely with various departments to ensure merchants are set up for success from day one.

You will play a key role in technical onboarding, operational coordination, and product rollout execution. Your work ensures that merchants implement Tabby in the most optimal way and deliver a seamless payment experience across all touchpoints.

This is a fast paced role that requires someone who is detail oriented, proactive, and comfortable navigating both technical concepts and business conversations.

If you enjoy solving operational challenges, improving processes, and working across multiple teams to deliver merchant success at scale - this role is for you.

Department

Commercial Operations

Location

KSA

Key Responsibilities

• Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.
• Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.
• Manage merchant data enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.
• Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby's data, integration, and compliance needs while balancing business objectives.
• Coordinate cross functional alignment on product rollouts by preparing merchant facing materials, supporting GTM plans, and ensuring seamless execution across teams.
• Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.
• Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.
• Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.

Skills, Knowledge & Expertise

1 year of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E commerce integrations, SaaS onboarding, or similar.

Strong technical literacy - understanding of APIs, webhooks, e commerce platforms, plugins, and payment flows.

Solid analytical and problem solving skills, with the ability to interpret data patterns and identify issues in merchant integrations or data quality.

Excellent cross functional communication - able to translate technical concepts into actionable steps for non technical stakeholders.

Experience managing negotiations with merchants about technical or data requirements, balancing business needs with technical feasibility.

Strong documentation skills with the ability to build processes, SOPs, and clear merchant facing guides.

Nice to Have Skills

Experience with BNPL, payment gateways, PSPs, or e commerce checkout flows.

Background supporting enterprise merchants and managing negotiation discussions.