Commercial Operations Representatives

Job Description:

Collection Specialist

The Collections Specialist is responsible for resolving overdue bills and collecting payments from customers who have delinquent account balances.

Duties/Responsibilities:

• Monitor accounts to identify outstanding debts
• Investigate account data for each debt or bill
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
• Take actions to encourage timely debt payments
• Process payments as required
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Performs other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem‐solving skills
• Ability to prioritize tasks and delegate as needed
• Ability to work collaboratively with others
• Ability to function well in a high‐paced and at times stressful environment
• Proficient with Microsoft Office and related software

Education and Experience:

• High school diploma or equivalent
• 1-2 years billing/collections experience preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

• None

Travel Requirements:

• None