Commercial Operations Specialist - Admin Support

Job Overview

The Commercial Operations Specialist is responsible for delivering best-in-class tender and proposal submissions, ensuring alignment between technical, commercial, and contractual requirements. The role coordinates inputs from product lines, country stakeholders, and functional teams to produce competitive bids, manages clarifications, and oversees contract administration from award through execution to closeout. This position ensures compliance with corporate governance, legal, and financial processes while driving efficiency, quality, and consistency across all proposals and contracts.

Responsibilities:

• Prepare and deliver tenders, proposals, and pre-qualification responses, ensuring compliance with customer requirements, internal policies, and brand standards.

• Lead cross-functional collaboration with Legal, Finance, Tax, Operations, and Product Line teams to compile technical and commercial input.

• Manage tender timelines, approval workflows, and all clarifications using CRM and proposal management platforms.

• Conduct commercial reviews of invitations to tender (ITTs), ensuring compliance with Global Commercial Policy.

• Support negotiations with customers, including preparing qualifications and attending meetings with sales and product line representatives.

• Ensure smooth contract handover to operations teams and manage contracts throughout their lifecycle, including amendments, performance monitoring, and closeout.

• Maintain CRM updates for all tender and contract phases, ensuring transparency and accountability.

• Engage with stakeholders at all levels to enable effective communication and on-time responses.

• Monitor market conditions, support commercialization of new business opportunities, and contribute to strategy development across geozones.

• Uphold the highest standards of safety, compliance, quality, and ethical behavior in all activities.

Skills:

- COMMUNICATION

• Manages assigned tenders/proposal and acts as point of contact with other functions (Legal, Finance, Tax, Operations, etc.) to enable effective communication, on-time responses, improved information flow to help shape winning and profitable bids.

• Maintains effective communications with all key stakeholders both internal and where appropriate external, providing best in class engagement throughout the tendering and Contract process.

• Engages with line management regarding workload and areas of any commercial risk or issue that have been identified.

• Engages with fellow team members on daily work issues, lessons learned, risks and challenges.

• Excellent organizational and project management skills; able to manage multiple bids simultaneously.

-Results orientated, attention to detail, methodical, self-driven, energy and ability to influence without authority in a multi-disciplinary, matrixed environment.

-Effective written and verbal communication skills.

-Detail-oriented, methodical, and results-driven with the ability to work in a matrixed environment.

-Proficiency in contract development, negotiation, and execution.

-High IT competence, including CRM and proposal management tools.

-Multilingual communication skills.

Qualifications:

• 1 – 2 ½ years of relevant experience.

• Bachelor’s degree in business, Economics, or Finance .

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