Commercial Service Coordinator

This position will report to IT Landes Company, LLC, a subsidiary of HB Global.

Looking for a Friendly, Stable, and Growing company to work for? Apply with IT Landes!

We empower our employee-owners to make this a great place to work and create value. We Listen, We Solve, and We Execute.

We follow through and do what we say, we take pride in the quality of our work, we offer value-added expertise, and we stand by our core values of TEAM, TRUST, GRIT, GROWTH!

We are looking for a Commercial Service Coordinator who would be responsible for professionally coordinating the needs of our customers through the intake of service calls, appropriate scheduling and dispatching of technicians, billing and other duties to assist the departmental team.

WHAT WE CAN OFFER:

• Affordable Medical, Dental, Vision

• 401K program

• Company Paid Life, Short and Long-Term Disability Insurance

• Company paid training programs and apprenticeships

• Vacation paid time off and holidays

• Apparel credit

• Work/life balance

• Referral bonuses

• Employee ownership since 2014 as an ESOP

• Company-wide bonus program

WHAT YOU’LL NEED FOR THE JOB:

• Dispatching
• Receive and manage service calls from customers
• Understand the skills, strengths and weaknesses of the field technicians and assign them appropriately
• Debrief each call before dispatching the technician
• Contact customer prior to dispatch
• Track and update the computerized dispatch board based on work order completion
• Cross-trained as a back-up to the Billing Specialist and assist in the billing process as directed.
• Customer Service
• Resolving customer concerns and complaints in a timely, efficient and cost-effective manner
• Respond promptly to customer inquiries
• Communicate professionally with customers via phone and/or email
• Service Contracts - Schedule service and preventative maintenance
• Assist Service Managers when necessary for customer feedback or follow up after customer work is completed
• Additional duties as required

WHAT WE’RE LOOKING FOR:

• 2 years office/customer service experience
• Dispatch experience preferred
• Knowledge of plumbing or HVAC industries is a plus
• Ability to build and maintain positive relationships with customers and technicians
• Ability to learn scheduling/dispatching/billing software programs
• Excellent communication, organizational, and customer service skills
• Ability to work as part of a team in a fast-paced environment
• Be able to communicate well with internal team members.