Commercial Service HVAC Dispatcher

Main Job Tasks and Responsibilities

• Qualify customer information from the CSR, and dispatch to the correct technician
• Make outgoing calls to schedule appointments with existing contract customers
• Enter new customer information into the system when needed
• Update existing customer information as needed
• Follow up customer calls where necessary and communicate with techs/managers
• Document all call information according to standard operating procedures

Education and Experience

• Proficient in relevant computer applications
• Experience with Service Titan preferred but not required
• Required language proficiency, along with the ability to enunciate
• Knowledge of customer service principles and practices
• Knowledge of accounting/billing practices
• Knowledge of call center telephony and technology
• Good data entry and typing skills (65 WPM minimum)
• Knowledge of administration and clerical processes

Key Competencies

• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• basic accounting skills
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• team work
• stress tolerance
• resilience

Accepting resumes via email.

Job Type: Full-time

Salary: 18-23 dollars per hour, depending on experience

Job Type: Full-time

Expected hours: 40 – 52 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person