Commissions Operations Analyst

This Position Is On The Sales Operations Compensation Team, A Dynamic Group Consisting Of Two Specialized Teams Wireless Commissions & Wireless Appeals. As A Business Operations Analyst, You Will Be A Key Contributor To The Appeals And Commissions Process, Ensuring The Accuracy And Timeliness Of Compensation For Our Sales Partners.

This Role Interacts With Internal And External Customers To Address Payment Inquiries, Escalation Requests, And General Questions Across Multiple Business Units At Echostar, With A Focus On Our Wireless Retailers. You Will Have The Ability To Identify And Implement Innovative Strategies, Support Key Sales Initiatives, And Drive Process Improvements By Interacting With Stakeholders Across All Levels Of The Enterprise. We Thrive On Collaboration, So You Must Embrace Teamwork And Enjoy Working Closely With Others To Achieve Shared Goals.

Key Responsibilities:

• Leverage your understanding of Echostar business rules, intranet resources, and front-end tools (e.g., CApp, epay, B2B) to research and resolve payment inquiries, escalation requests, and other questions from internal teams and external retail partners
• Navigate and analyze data within Tableau dashboards and other reports to manage business changes, identify trends, and provide data-driven recommendations to address issues and improve existing processes
• Utilize SQL to query databases for research and analysis; you must be able to review, understand, and write basic queries using SELECT, FROM, WHERE, and JOIN clauses to validate data
• Attend, support, and lead project meetings, providing valuable insights and feedback. Effectively summarize action items and follow up on complex topics with your team and manager
• Proactively identify and help implement innovative strategies and process improvements to enhance operational efficiency and accuracy
• Perform daily, weekly, and monthly activities required to meet compliance standards and support the commission calculation schedule
• Maintain a high degree of professionalism while collaborating closely with business partners, clearly communicating expectations and fostering strong working relationships

Education and Experience:

• Bachelor's degree from a four-year college or university, OR 2+ years of relevant work experience
• Experience with coding in SQL
• Experience with advanced data analysis and visualization tools such as Tableau or Python
• Experience using AI

• Exceptional analytical skills, a talent for solving ambiguous problems, and a proven ability to deliver results in a challenging environment
• Ability to learn quickly, manage tight deadlines, prioritize workload, and achieve effective results in a fast-paced, dynamic environment
• Excellent oral and written communication skills, with the ability to confidently interact with all levels of personnel and external partners
• A self-starter mentality with the ability to take ownership of initiatives and drive projects to successful completion
• A strong commitment to accuracy, attention to detail, and meeting deadlines
• Proficiency with Google Suite or similar office software