Communication and Reservation Agent (Chinese Speaking Preferred)

• Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
• Understands and anticipates guest needs and requirements. Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation.
• Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel.
• Knows the selling status, rates, and benefits of all packages plans and determines room rates.
• Works to maximize hotel revenue under the guidance of the Revenue and Reservations Manager.

Qualifications:

• High school graduate or equivalent
• Previous experience in a bookings/reservations role
• Experience working with Opera PMS System
• Strong communication skills
• Ability to resolve queries in a proactive, practical and positive manner

Job Types: Full-time, Permanent

Pay: From AED2,000.00 per month