Communication Center Agent

Job Description

• Provides all communications both external and internal professionally and with the good level of language skills.
• To be familiar with the use of equipment and telephone etiquette.
• Records and transfers calls within the time frame indicated in the Standards.
• Ensure that all guest requests are logged in the Hotel’s Guest Service software
• Provides departmental telephone directory as assigned by the Telephone Supervisor.
• Provides telephone services to guests such as wake-up calls, message taking and paging service.
• Keeps the security of guests’ and all personnel’s information.
• Informs relevant feedback from guests, outsiders and staff in the hotel to the Department Heads.
• Maintains a high level of product knowledge of the hotel and local areas in order to provide guests as requested.
• Extends full cooperation within and between departments.
• Records all charges in accordance with the hotel credit policy.
• Informs concerned supervisors’ events (emergency cases, accident, the failure of the system etc.).
• Strictly follows the emergency procedures of the hotel.
• Assists in front office, reservation, and other areas as needed.
• Performs other duties as assigned by concerned supervisors.