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Communications & Operations Lead
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
We are looking to hire a Communications & Operations Lead to support execution across our internal communications program, while helping drive operational discipline and consistency for the Communications team. This is a hands-on, non-managerial role focused on internal communications programming, content development and writing, and coordination of key initiatives. You will also provide light support for external communications activities in partnership with our agency team, along with select team operations responsibilities. This position reports to the VP, Communications.
What we do
The Communications team is a part of the Human Resources organization and plays a vital role in ensuring that internal and external audiences are appropriately informed, engaged, and aligned with the company's goals and culture.
What you’ll do
Internal Communications Programming & Content
- Support planning and execution of core internal communications programs, including company-wide announcements, leadership communications, and employee engagement initiatives.
- Draft and edit a wide range of internal content, such as intranet articles, executive messages, presentations, talking points, and organizational updates.
- Help manage the internal communications calendar to ensure alignment, consistency, and appropriate timing across initiatives.
- Coordinate logistics for internal communications campaigns and events, including content collection, stakeholder input, and distribution.
- Maintain a strong editorial standard for clarity, tone, and consistency with company messaging.
External Communications Support
- Provide coordination support for external communications activities in partnership with our external agency, including press releases, media materials, and corporate announcements.
- Assist with gathering background information, reviewing drafts, and supporting approval workflows.
- Help maintain external messaging resources, company fact sheets, and boilerplate language.
Communications Operations & Infrastructure
- Support the development and maintenance of core Communications processes, tools, and templates.
- Help create, manage and update a centralized Communications Playbook, including key messaging, FAQs, and standard materials.
- Maintain the unified communications calendar across internal and external activities.
- Assist with reporting and tracking of communications, metrics, engagement, and outcomes.
- Manage our communications awards program, identifying opportunities to submit entries and promoting wins.
- Provide general operational support to improve team efficiency, organization, and execution.
What you’ll need
- Bachelor’s degree in Communications, Marketing, Business, Public Relations, or related field.
- Minimum 5 years of experience in corporate communications, internal communications, public relations, or a related role.
- Strong writing and editing skills, with the ability to translate complex information into clear, engaging content.
- Experience supporting communications programs, campaigns, or editorial planning.
- Excellent organizational and project management skills, with strong attention to detail and follow-through.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Comfort working cross-functionally with stakeholders at different levels of the organization.
- Experience coordinating with external agencies or vendors is a plus.
- Familiarity with intranet platforms, email tools, content management systems, or communications analytics is preferred.
- Hybrid role based in Wilmington, MA. (3 days a week)
Our Environment
- Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit .
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $101,000.00 - $138,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Similar jobs
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