Communications Operator

This is a mid-shift work schedule position with rotational weekends.

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Communications OperatorMethodist Healthcare

Benefits

Methodist Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Communications Operator for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

General Statement of Duties: The Communications Operator is responsible for professionally answering all internal and external phone calls for the Methodist Healthcare System facilities. He/she utilizes appropriate communication skills and directs the caller to their destination. Monitors and responds to various alarms and Emergency/STAT situations in an efficient and timely manner in accordance with System policy. Answers Service (P.A.G.E.) calls for physicians in the facilities and after hour emergency calls for physicians’ practices. Applies knowledge of System policies related to HIPAA and privacy.

Essential Job Functions:

1. Answers incoming calls for all Methodist Facilities, obtains necessary information and correctly transfers calls to patient rooms, nurse’s stations, or departments in accordance to System HIPAA policies.

2. Communicates necessary general overhead announcements clearly and efficiently.

3. Consistently follows established procedures to announce all Codes/STAT Calls for Methodist Facilities to address and alert responding personnel.

4. Monitors and correctly responds to life safety equipment for Facilities Management at Main Methodist and Methodist Specialty and Transplant Hospital.

5. Contacts on-call personnel for after hour departments (i.e. GI Lab, Cath Lab, Echo, Dialysis, etc.) in a timely manner in accordance with policies and department procedure.

6. Answers after hour phone calls for Physicians that utilize our Physicians Answering Group Exchange and communicates accurate messages in an efficient manner. Adds daily on-call to physician’s accounts.

What qualifications you will need:

Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics:

1. Education: Prefer high school diploma or GED equivalent

2. Experience: Prefer two (2) years experience in a hospital or call center environment

3. Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable).

Minimum License, Certificates, or Registrations Required: None

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Communications Operator opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.