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Communications Specialist, Operations Internal Communications, Workplace Issues & Culture
DESCRIPTION
Amazon is seeking a communications professional to join our WW Operations Internal Communications team (OIC).
This individual will play a critical role in identifying and rapidly responding internally to emerging topics and issues across international Consumer & Operations businesses (fulfillment centers, sortation centers, delivery stations, air hubs, and more). The candidate will have dealt with complex, high-profile, and fast-moving situations and should be comfortable with rapid response to a wide range of topics, including supporting issues management in partnership with global communications leaders.
The successful candidate should possess excellent communications skills, project management experience, exceptional initiative, talent for collaboration, external and internal communications experience, and the capacity to assess situations quickly and respond appropriately.
The individual in this role needs to love and have deep experience in reactive communications, thrive on unwinding fast-moving and complex topics, and enjoy creating standard work resources, mechanisms, and structure to scale support across APAC, MEATR, EU, and LATAM regions.
Key job responsibilities
This individual will play a critical role in identifying and rapidly responding internally to emerging topics and issues across international Consumer & Operations businesses (fulfillment centers, sortation centers, delivery stations, air hubs, and more). The candidate will have dealt with complex, high-profile, and fast-moving situations and should be comfortable with rapid response to a wide range of topics, including supporting issues management in partnership with global communications leaders.
The successful candidate should possess excellent communications skills, project management experience, exceptional initiative, talent for collaboration, external and internal communications experience, and the capacity to assess situations quickly and respond appropriately.
The individual in this role needs to love and have deep experience in reactive communications, thrive on unwinding fast-moving and complex topics, and enjoy creating standard work resources, mechanisms, and structure to scale support across APAC, MEATR, EU, and LATAM regions.
Key job responsibilities
- Monitor, assess, escalate, prioritize, and resolve a variety of situations occurring simultaneously with excellent judgement
- Ability to work across multiple stakeholders to quickly gather details and develop and deliver the needed communications
- Develop creative, effective approaches to difficult and time-sensitive communications challenges (including support of issues through the team’s on-call rotation)
- Look around corners to spot emerging topics and develop proactive and preventive communication plans
- Own creating and maintaining toolkits, playbooks, processes, and messaging databases for global internal communication partners
- Pay unrelenting attention to details
BASIC QUALIFICATIONS
- Experience in professional communications or public relations
- Speak, write, and read fluently in English
- 2+ years of managing stakeholders in cross-functional project experience
- Experience developing successful marketing or communications campaigns
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience managing complex and fast-moving issues
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Team player who is willing to roll up their sleeves to get the job done
- Experience supporting large, complex, or frontline operational organizations is strongly preferred
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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