Communications Specialist or Senior Communications Specialist

Job Summary

This position will communicate the need and benefit of large electric infrastructure projects to internal and external stakeholders using a variety of communications, marketing and stakeholder engagement skills. Responsibilities include crafting stakeholder communications (presentations, direct mail, collateral, visuals, digital content, etc) to keep customers and others fully informed on project status and new activities. This role will use marketing and negotiation skills to communicate to, promote and influence stakeholders regarding electric transmission projects.

• The successful candidate will be responsible for directly supporting Project Managers and their construction teams to assist with communications to property owners (residential, commercial, industrial, and governmental) and other stakeholders.
• The position continuously communicates the impacts and benefits of projects to public stakeholders and acts as a liaison between the Dominion Energy construction team and the community.
• The person should have the ability to be flexible and handle changing and emerging priorities, should be adept at building rapport with internal and external stakeholders, and should be able to influence communicative outcomes.
• This position requires a highly proficient candidate willing to be flexible in support of various other duties as assigned.

Specific duties include:

• Supporting a variety of electric transmission projects, with a focus on the construction phase of substation and electric transmission lines
• Work closely with Construction, Forestry, and Permitting process decision makers to coordinate outreach for upcoming projects
• Participate in pre-construction meetings
• Create and assist with the implementation of Construction Communications plans and presentations
• Notify all property owners in writing and verbally of project construction activities/before any significant construction activity occurs on their property
• Create digital communications in coordination with internal and third-party vendors to reach targeted audiences to include social media and website mediums
• Collaborate with internal partners and/or third-party vendors to identify stakeholders and acquire, update and maintain mailing list and other contact information to reach stakeholders
• Coordination of Pre-Construction Community Meetings/Open Houses
• Meet and interact with property owners as needed to address project concerns
• Act as a liaison between project/construction team and community
• Prepare content for website and project dashboard
• Perform a variety of customer relations/customer service duties to ensure prompt processing of customer requests.

Required Knowledge, Skills, Abilities & Experience

The knowledge, skills, abilities and experiences that are required for entry into this job include the following:

Communications Specialist: 2-5 years of communications, public relations, stakeholder engagement, and/or related experience.
Senior Communications Specialist: 5-6+ years of communications, public relations, stakeholder engagement, and/or related experience.

• Strong communication, writing, editing and interpersonal skills
• Proficient with Microsoft applications (Word, Excel, PowerPoint)
• Ability to coordinate fulfillment forms, letters, customer correspondence and other required materials for distribution to various publics
• Excellent research and problem-solving skills
• Experience with handling difficult Customer Service situations-diplomacy, tactfulness and negotiation skills
• Ability remain calm and composed during intense public discussions.
• Experience with handling difficult Customer Service situations
• Excellent work prioritization and time management skills
• Strong organizational management skills and ability to handle multiple projects and schedules.
• Understanding of some technical/engineering aspects is desirable but not required

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Disciplines: Journalism, Mass Communications

Other disciplines may be substituted for the preferred discipline(s) listed above

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

Test Description