Communications Supervisor

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Communications Supervisor to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Key Responsibilities
Assist in implementing communication plans tailored to Texas operations, ensuring clarity and relevance for local audiences (customers, regulators, elected officials, and business partners).
Serve as a point of contact for local media inquiries and coordinate responses with enterprise teams.
Support community engagement activities, including education and advocacy efforts at local councils and public forums.
Draft and distribute customer-facing materials (letters, FAQs, digital content) to explain regional initiatives and projects.
Monitor customer feedback and sentiment in partnership with customer service; recommend improvements based on insights.
Maintain local internal communication channels such as newsletters and assist leadership with quarterly meetings and engagement tools.
Collaborate with HR and leadership to communicate organizational updates, benefits, and development opportunities.
Prepare clear, accurate communications for rate cases, filings, and related regulatory initiatives.
Assist in creating materials for new business development announcements.
Support crisis communication protocols and assist in scenario planning for high-risk situations.
Act as a communicator during emergencies, ensuring timely and empathetic messaging.
Post and monitor content on social media and company websites to amplify messaging.
Track engagement metrics and provide insights to optimize digital strategies.
Track communication-related expenses and assist with invoice processing.
Coordinate timelines and deliverables for communication projects.

Required Knowledge, Skills & Abilities
Strong writing, editing, and storytelling skills for diverse audiences.
Familiarity with media relations, crisis communications, and digital platforms.
Excellent organizational and time-management abilities.
Proficiency in MS Office; experience with tools like MailChimp or Everbridge is a plus. Detail-oriented and proactive.
Ability to manage multiple priorities under deadlines.
Strong interpersonal skills and collaborative mindset
Comfortable engaging with media and public audiences.
Accessible during emergencies for rapid response communications.

Education & Experience
Bachelor’s degree in Communications, Public Relations, Journalism, or related field required.
3–5 years of experience in communications, public relations, or related roles.
Experience with internal and external communications and community engagement preferred.

EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.