Community Assistant

Key Responsibilities

Financial & Administrative Operations

• Support property financial performance by assisting with rent collection, delinquency follow-up, daily deposits, and banking activity

• Maintain accurate resident, leasing, and financial records in Yardi, including A/R, A/P, monthly close, late fees, and reporting

• Assist the Community Manager in achieving occupancy, revenue, and retention goals

• Complete annual and interim LIHTC recertifications in accordance with company policy and regulatory requirements

• Maintain organized and compliant resident files

• Process payroll-related reporting, including e-time edits and bonus preparation

Leasing, Marketing & Compliance

• Support leasing efforts by responding to inquiries, qualifying applicants, conducting tours, and preparing accurate move-in documentation

• Manage lease renewals and expirations, including resident notices and renewal lease preparation

• Maintain knowledge of the local market, conduct monthly market studies, and shop competitors bi-monthly

• Review weekly traffic and leasing reports and assist with marketing strategy discussions

• Ensure compliance with Fair Housing, Tax Credit, and all applicable housing regulations

Resident Experience & Customer Service

• Deliver professional, courteous, and responsive customer service to residents and prospects

• Assist with planning and executing resident events and community initiatives

• Conduct daily property and model/unit inspections to ensure curb appeal and readiness

• Coordinate with maintenance to ensure service requests are completed within 24 hours

• Communicate community conditions impacting safety, satisfaction, or asset preservation to the Community Manager

• Participate in on-call coverage, emergencies, resident functions, and occasional weekend responsibilities

Team Support & Development

• Assist with hiring, training, and supervision of on-site team members in alignment with company values and policies

• Support performance management and team development efforts

• Provide coverage or assistance at other properties as needed

• Perform additional duties and errands in support of property operations

Qualifications

Education

• High school diploma or equivalent required; college coursework preferred

• Tax Credit Specialist (TCS) or other LIHTC designation preferred

Experience

• Minimum of 1 year of property management experience or a 4-year degree in a related field

• Working knowledge of LIHTC (IRS Section 42), Fair Housing, and Landlord-Tenant laws

Technical Skills

• Proficiency in Microsoft Office

• Yardi experience preferred

Other Requirements

• Valid driver’s license and reliable transportation