Community Communication Associate Project Manager

Job Purpose

To act as the lead drive to the divisions’ communication and stakeholders’ requirements for the Enterprise in regard to Community Management by communications strategy, communications services, stakeholder management for the divisions’ business plans and followed by implementation

Key Activities, Responsibility & Accountability

Communications
Responsibilities and Accountabilities:

• Establish and maintain the communication bridge with stakeholders and internal customers in order to build and nurture mutually beneficial working relationships.
• Lead customer outreach initiatives to ensure service quality meets and exceeds expectations
• Provide feedback and reports to Community management senior management in all communications aspects.
• Support and collaborate with internal stakeholders to ensure Enterprise Facilities Support Services Division is communicated.
• Represent Enterprise community management Division and develop progress reports, presentations and newsletters.
• Execute programs in collaboration with all Enterprise concerned entities on behalf of the Division, such as surveys, Lunch &Learn sessions, awareness sessions, etc.
• Support and coordinate with the Division in the regards to all community management projects to ensure consistency of the corporate brand and messaging.
• Lead the development of EFSS communication contents, and coordinate with internal communications to release announcements and messages across the organization through appropriate communication channels.
• Support in developing a separate brand, facility services provider, with its vision, mission, Brand Identity, Brand attributes, Value Proposition, brand launch activities and build the strategy in line with ENEC strategy.
• Coordinate with internal communications to release announcements and messages across the organization through the appropriate communication channels.
• Support EFSS team in developing TESLAM

Responsibilities & Accountabilities (contd.)

Stakeholder Management
Responsibilities and Accountabilities:

• Coordinate with site stakeholders to ensure the proper response to external stakeholders’ requests.
• Act as a central point of contact and support for institution and protocol relations between ENEC and its subsidiaries and build strong relations with them.
• Serve as a liaison between EFSS Community management & the enterprise.
• Support EFSS management in any investigations on customers’ complaints in regard to EFSS Services, submit results and recommendations on corrective actions

Excellence and Quality Management
Responsibilities and Accountabilities:

• Ensure commitment to the culture of excellence and Quality Management by implementing best practices, complying with excellence requirements in terms of policies, procedures and systems, and exceeding stakeholders’ expectations.

Professional Certifications

Qualifications

Bachelor’s degree in Marketing, Communications, Media, Public Relations or relevant discipline

Experience

Minimum 7 years of relevant experience