Community Diversion Referral Manager (PPM III)

Summary

The Department of Community and Human Services (DCHS) values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans and those with lived experience.

The King County Youth Diversion and Intervention (KCYDI) Referral Manager will be a member of the Children, Youth, and Young Adults Division’s (CYYAD) Youth Diversion and Intervention Team (which includes a Program Manager, Contract Monitor and Evaluator). The position will manage referrals to community-based navigators in partnership with the CYYAD Youth Diversion and Intervention Program Manager, King County Prosecuting Attorney’s Office (PAO), and community-based provider organizations. This position requires a strong leader with a deep understanding of community organizations, restorative justice approaches, youth development services, and equity, racial and social justice principles in action. The ideal candidate will demonstrate proven ability to provide effective customer service to youth and their families, as well as CYYAD’s juvenile legal system partners.

ABOUT DEPARTMENT OF COMMUNITY AND HUMAN SERVICES (DCHS)

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

The Children, Youth, and Young Adult Division (CYYAD) envisions a King County in which all young people have equitable opportunities to be happy, healthy, safe, and thriving members of their communities. CYYAD manages investment strategies that build the life, academic, and employment skills for young people to reach their full potential. The division also delivers re-engagement, education, and employment programs for youth and young adults ages 16-24 years and is partnering with King County agencies and community organizations to transform the County’s juvenile legal system through community-based diversion.

Key Programs/Initiatives include:

• Best Starts for Kids Sustain the Gain Investment Strategies (Ages 5 to 24)
• Child Care Subsidies and Wage Boost Pilot
• Puget Sound Taxpayer Accountability Account’s K-12 and post-secondary investment strategies
• Employment, Education and Training Services

Job Duties

To be considered for this opportunity, you must at a minimum, demonstrate the knowledge, skill, and ability to:

• Develop, implement and manage the referral process of youth and community members who experienced harm from the King County Prosecuting Attorney’s Office (PAO) to KCYDI contracted community-based services;
• Contact referred youth and/or their families to engage them and refer them to community-based navigation services from contracted community-based organizations;
• Partner with the Black, Indigenous and People of Color (BIPOC) community-based organizations providing KCDYI navigation services to standardize the intake and assessment process;
• Work with partners to identify system barriers and strategies to drive continuous quality improvement that leads to better outcomes for youth/young adults (decreased involvement in the legal system; positive youth development; positive cultural identity; completion of secondary credentials, enrollment into post-secondary, persistence in post-secondary, employment);
• Work with County stakeholders, including, but not limited to, Department of Public Defense, Prosecuting Attorney’s Office, King County Superior Court, Care First and other Department of Community and Human Services (DHCS) staff to ensure that youth have access to the services and programming they need to meet their goals and avoid further involvement in the criminal legal system;
• Work with DCHS Performance, Monitoring and Evaluation team and the KCYDI Program Manager to ensure that contractors are submitting all data related to referrals and enrollments, and assessing effectiveness of the referral process for community based diversion;
• Collaborate with the KCDYI team to ensure that provider agencies receiving County funding are providing high quality, outcome-based services to young people;
• Collaborate with the KCDYI team to ensure that provider agencies have access to technical assistance and professional development when needed;
• Maintain up-to-date information on the program capacity, and the needs of youth and young adults involved in/at-risk of involvement in the legal system, including a gaps-analysis;
• Establish collaborative partnerships and effective communication with community-based agencies providing services to young people and their families;
• Provide strong customer service to contracted providers and referred youth and families to resolve concerns and/or requests;
• Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

We are looking for candidates who:

• Can manage complex programs serving Black, Indigenous and People of Color (BIPOC) youth and young adults (12–24).
• Have knowledge of equity and social justice principles, including how place, race, policy, and systemic inequities impact communities.
• Have recent experience working with BIPOC youth and/or community organizations.
• Are experienced with liberation- and healing-centered programming, including restorative justice approaches for youth and families.
• Can apply a race equity framework to programs serving BIPOC youth and young adults (12–24).
• Are experienced in collecting, managing, and analyzing data for reporting and quality improvement.
• Have strong customer service skills and ability to build rapport with young people.
• Are experienced in developing and sustaining partnerships that support collaboration and shared commitments.
• Have the demonstrated ability to build teams and support effective teamwork.
• Can multitask and perform well under shifting deadlines and expectations.
• Are experienced in using case-management databases (e.g., Access, Apricot, Efforts to Outcomes) for data entry, reporting, and quality improvement.

Desired:

• Experience with program development and management for young people involved in the legal system.
• Understanding of the juvenile legal system in King County.
• Demonstrated ability to identify systems gaps and ability to work with those most impacted to develop strategies to address them.

Supplemental Information

Work schedule/conditions: This position is exempt from the provisions of the Fair Labor Standards Act and not eligible for overtime. Typical hours are Monday - Friday 8am-5pm. The work associated with this position will be performed onsite at CYYAD’s Tukwila office (625 Andover Parkway West, Suite 200, Tukwila 98188) and in the community. This position should plan to be in the office or community five days a week with minimal teleworking.

Union representation: this position is represented by PROTEC17-Non-Sups Staff (DCHS).

Emergency Designation: This position has been designated as Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

Are you ready to APPLY?

The recruitment for this position is open to all qualified candidates. A completed King County Application is required. We highly recommend that you also provide a resume and cover letter.

This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months, including additional Term Limited Temporary (TLT) and Career Service (CS) positions.

If you have any questions, please contact Karina Cordova, HR Analyst by e-mail at kcordova@kingcounty.gov or by phone at 206-848-0395.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.