Community Engagement Coordinator

Are YOU passionate about water safety and excited about helping grow a small, locally owned business? British Swim School – St. Louis may be the perfect place for you!
As a franchise-operated small business, we are proud to serve the St. Louis community by providing high-quality, life-saving swim lessons. Our mission goes beyond the pool, we strive to be a trusted community resource and a leading voice in water safety education.
The Community Engagement Coordinator is the driving force behind sharing our message. This role leads community outreach efforts by building relationships with schools, daycares, and local organizations, coordinating events, and promoting water safety initiatives throughout the region that will also help grow our enrollments.
This position will also oversee social media management, including content creation, posting, engagement, and growing our online presence. You’ll play a key role in shaping our brand voice and helping build our marketing department from the ground up; creating systems, strategies, and outreach efforts that expand our impact.
If you are outgoing, creative, organized, and motivated to make a difference while helping grow a meaningful small business, we’d love to connect with you.

Position Details

• Hours: 40 hours per week
• Schedule: 9:00am - 5:00pm (some pre-planned nights/weekends)
• Location: Hybrid
• Compensation: $25/hour (base pay + commission) with additional bonus opportunities

Benefits

• Peer-to-peer bonuses
• Free swim lessons for immediate family members
• Paid time off
• Opportunity to contribute to a meaningful mission that helps keep children in our community safer around water

Qualifications

• High school diploma or equivalent
• Sales Experience (1+ years)
• Complete all in house company training including Soci, JackRabbit, HubSpot, FreshDesk, etc
• Experience in digital marketing (1+ years)
• Experience in graphic design (1+ years)
• Experience with short-form video editing (e.g., CapCut, Instagram Reels, TikTok tools)
• Public speaking experience
• Familiar with and able to implement AI tools preferred
• Bonus: Basic photography and videography skills

Responsibilities

• Answer new customer phone calls, answering inquiries about the

program, and guiding through the enrollment process

• Reply to new customer messages across multiple channels (email, text,

web chat, socials, etc.)

• Create branded graphics, photos, and short-form videos for use across

social media platforms

• Design simple promotional materials (flyers, announcements, class

highlights) using brand guidelines

• Assist in capturing photos/videos during select swim lessons or events

(as needed and pre-scheduled)

• Draft and schedule weekly posts across Facebook, Instagram, and other

relevant platforms

• Maintain a consistent content calendar to support promotions,

curriculum themes, and seasonal messaging

• Monitor accounts for comments, messages, and community

engagement, escalating customer inquiries to leadership when
necessary

• Ensure all content follows British Swim School brand standards, tone, and

messaging

• Support campaigns focused on water safety awareness, student

achievements, and local community engagement

• Work with the Operations Director and Business Owner to align weekly

content priorities

• Participate in brief check-ins (virtual or in-person) to review upcoming

campaigns

• Maintain an organized folder of photos, videos, and designs
• Stay updated on social media trends relevant to family, education, and

community-based businesses

• Create and maintain meaningful relationships with local schools,

daycares, community organizations, and businesses

• Host and deliver engaging water safety presentations for schools,

childcare centers, community groups, and partner organizations

• Visit local daycares, preschools, camps, and youth organizations to

distribute flyers, introduce our programs, and build relationships

• Schedule and represent British Swim School at community events such

as school festivals, church functions, vendor fairs, trunk-or-treats, open
houses, and family resource events

• Follow up with rescue leads (abandoned online registrations, drop

requests, and previous customers)

• Manage the referral program
• Manage review program and NPS scores
• Assist in caring for current customers as needed, with direction from the Communications Manager
• Perform additional duties as assigned by the Communications Manager, Operations Director, or Business Owner

To Apply
Please include a resume and in lieu of a cover letter, please include 3-5 social media posts that you're proud of that showcase your social media marketing abilities

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Referral program

Application Question(s):

• What attracted you to British Swim School?
• Are you available to some evening/weekend event obligations that are preplanned?
• Are you willing to travel around the St. Louis area to build relationships with local schools, churches, and businesses?

Education:

• High school or equivalent (Required)

Experience:

• Marketing: 1 year (Preferred)
• Presentation skills: 1 year (Preferred)
• Graphic design: 1 year (Preferred)

Work Location: Hybrid remote in St. Louis, MO 63132