Community Leasing Agent

JOB TITLE: Leasing Consultant

STATUS: Full-Time, Non-Exempt

WORK SCHEDULE: 40 Hours per Week, Monday - Friday

LOCATION: Kansas City, MO

COMPENSATION: $18 - $20 per hour,

If you have an outgoing personality, thrive in a fast-paced environment, have a passion for customer service, and are great at networking and sales, our Leasing Consultant role is a great fit for you! Our leasing team has the exciting job of helping our clients find their perfect apartment in our beautiful Kansas City, MO community.

In this role, you will be working with prospective residents to actively market our apartments within the community. The successful candidate needs to be passionate about building relationships and making a difference with people. You will promote the community, its amenities, achieve a level of customer service that identifies with our standards of operation, and meet the occupancy goals set for the community.

Dalmark Management Group is a regional property management and real estate development company, working primarily in Kansas and Missouri. This position is eligible for our comprehensive benefits program.

SUMMARY

The Leasing Consultant is to assist the Community Manager in effectively and efficiently marketing and leasing the community to prospective residents. The Leasing Consultant’s primary responsibility will be to convert telephone, internet, and walk-in prospects to leases, resulting in maintained and increased occupancy. The Leasing Consultant will also assist with managing resident relations and demonstrating superior customer service in all duties and responsibilities.

Prior to employment offer, all Candidates will be required to successfully complete a background investigation and drug screening. Candidates must provide proof of identity and legal authority to work in the United States. Dalmark Management Group, LLC is an equal opportunity employer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Network with prospective residents to understand their residential needs and requirements and source new sales opportunities

· Introduce prospective residents to the community with particular attention to the apartment features, design, amenities, and customer service

· Monitor telephone, internet, and walk-in traffic at property via guest cards and the software program

· Optimize building occupancy by closing new residential leases, renewals and achieving established sales quotas

· Connect with customers and residents to generate sales and leasing results

· Provide a positive and professional customer service experience

· Accept resident/commercial tenant Work Order requests and enter them into the software program and route to maintenance for prompt processing

· Accurately prepare all lease-related documentation in accordance with Fair Housing and established company policies

· Implementing the marketing platform for the community

· Demonstrating superior customer service in all duties and responsibilities

· Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

ABILITIES

· Excellent customer service skills

· Dependability and attendance – it is expected to arrive on time to work each day

· Ability to develop and maintain cooperative working relationships with residents, employees, and vendors

· Excellent time management skills and must be detail oriented

· Ability to listen, communicate (written and verbal), excellent grammar, spelling and proofreading skills, and follow up effectively with all staffing levels

· Ability to communicate information and ideas in speaking and writing so others will understand

· Ability to work in team oriented environment

· Ability to work independently in a time sensitive environment

· Ability to maintain confidentiality

· Ability to prioritize and organize workload, multi-task, adapts quickly to change, and deliver under the pressure of deadlines

· Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SKILLS

· Experience and expertise with Microsoft Office, required

· Experience with a property management software program (Yardi, OneSite, etc.), preferred

PHYSICAL DEMANDS

The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Property leasing: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Kansas City, MO 64111 (Preferred)

Ability to Relocate:

• Kansas City, MO 64111: Relocate before starting work (Preferred)

Work Location: In person