Community Management Executive

Job Title: Community Management Executive

Department: Customer Service
Reporting To: Customer Service Team Lead

Job Summary

The Community Management Executive is responsible for building, engaging, and nurturing the company’s online and offline communities. This role focuses on managing customer interactions across social media platforms, forums, and other digital channels to strengthen brand loyalty, improve customer satisfaction, and maintain a positive brand image.

Key Responsibilities

• Manage and moderate online communities across social media platforms, forums, and review channels
• Respond promptly and professionally to customer comments, messages, and inquiries
• Foster positive engagement by initiating conversations, campaigns, and community activities
• Monitor community feedback and escalate concerns or complaints to relevant departments
• Collaborate with marketing, customer service, and content teams to align messaging
• Track community trends, sentiment, and engagement metrics
• Support brand advocacy by identifying and engaging loyal customers and influencers
• Ensure all community interactions align with the company’s brand voice and values

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Qualifications & Skills

• 1–3 years of experience in community management or customer engagement/Call center expericned will be preferred
• Excellent written and verbal communication skills
• Strong interpersonal and conflict-resolution abilities
• Familiarity with social media platforms, community tools, and CRM systems
• Ability to handle sensitive situations calmly and professionally
• Strong organizational and time-management skills

Preferred Competencies

• Experience in e-commerce or digital brands
• Understanding of customer behavior and online engagement strategies
• Analytical mindset with the ability to interpret engagement metrics

Working Conditions

• Full-time role 2Pm-11 PM

Job Type: Full-time

Pay: Rs34,000.00 - Rs38,000.00 per month

Work Location: In person