Community Management Supervisor

Join Our Team as a Community Management Supervisor!

We’re looking for an experienced Community Management Supervisor to lead and elevate our team’s performance in a dynamic, growing environment.

Position Overview:

In this role, you’ll oversee and support our community management team, driving success in online engagement and response accuracy.

Key Responsibilities:

• Ensure the team provides timely, accurate, and efficient responses.
• Monitor, analyze, and optimize community engagement metrics.
• Collaborate with internal teams to maintain response quality.
• Generate performance reports to track team performance.
• Train and onboard team members for new and existing projects.
• Develop and maintain a comprehensive Q&A database.

Qualifications:

• 2+ years of experience in a similar role.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) for analysis and reporting.
• Knowledge of social media management tools (e.g., Hootsuite, Sprout Social, etc.).
• Able to thrive in a fast-paced environment and meet deadlines.
• Skilled in managing cross-functional projects with large teams.