Community Manager

Are you passionate about creating vibrant and well-managed residential communities? Do you thrive in a customer-centric role where you can make a meaningful impact on residents’ experiences? Wadi Degla Developments is looking for a Community Manager to oversee and enhance the residential community experience at our Cairo projects.

Job Purpose:

As a Community Manager , you will be responsible for managing post-handover client relations, ensuring smooth operations, handling customer inquiries, and fostering a strong sense of community within the residential project. You will lead a dedicated team to maintain high service standards, enhance customer satisfaction, and ensure the community operates efficiently and profitably.

Key Responsibilities:

Resident & Community Engagement:

• Act as the main point of contact for homeowners and residents, addressing their needs, inquiries, and concerns.
• Ensure timely handling of all customer service requests, inquiries, and complaints while maintaining service quality standards.
• Foster a strong sense of community by organizing events, giveaways, and resident engagement activities.

Community Operations & Facility Management:

• Oversee the daily operations of the project, ensuring service quality, adherence to community regulations, and compliance with established KPIs.
• Conduct regular site inspections to monitor the community’s aesthetics, safety, and overall experience, ensuring all maintenance and enhancement needs are identified and addressed.
• Manage the rules, policies, and procedures related to community operations, property modifications, and resident violations.
• Supervise the access control system and security protocols to ensure a safe and well-maintained community.

Revenue & Financial Management:

• Handle and ensure the collection of maintenance fees, utilities, private garden upkeep fees, and other service charges.
• Monitor and manage any outstanding fees, taking necessary actions to ensure timely payments.

Collaboration & Coordination:

• Work closely with cross-functional teams (facilities management, security, legal, finance, customer service, and marketing) to address resident concerns and enhance community standards.
• Coordinate with the legal team regarding resident disputes, compliance issues, and policy enforcement.

Enhancing the Community Experience:

• Oversee community upgrades and enhancements, including landscaping, signage, infrastructure maintenance, and resident-requested modifications.
• Ensure all community guidelines align with the project’s design standards and resident expectations.
• Maintain and regularly update resident databases and community records on the system.

Requirements:

Education:

Bachelor’s degree in Business Administration, Hospitality, Real Estate Management, or a related field.

Experience:

5-7 years in community management, customer relations, or real estate operations. Prior experience in managing residential compounds or hospitality projects is a plus.

Key Skills & Competencies:

• Excellent customer service and communication skills
• Strong leadership and team management abilities
• Problem-solving and decision-making skills
• Ability to handle conflicts and resolve resident disputes professionally
• Strong organizational and planning capabilities
• Proficiency in Microsoft Office & CRM system s