Community Manager

POSITION SUMMARY:

The Community Manager is responsible for assisting the Director of Property Management with all activities related to the management and maintenance of their assigned property. This customer service and management position reports to the Director of Property Management and is responsible for assisting with the general management of their assigned property as well as:

· Eligibility, compliance

· Leasing life cycle

· Continued occupancy

· Maintenance of grounds, individual units, and grounds

Additional tasks that could be requested of the Property Manager involve eviction, and property budget management.

JOB SPECIFIC COMPETENCIES:

1. Responsible for assisting Director of Property Management with all aspects of the property or properties assigned.

2. Performs eligibility tasks related to intake and occupancy.

3. Performs leasing tasks that may include intake applications, application processing, verification, lease execution, and periodic recertification of eligibility.

4. Assists with the management of occupancy associated with assigned property. This includes the leasing of units, transfer of residents, reasonable accommodations of residents, and other activities in accordance with Authority policy.

5. Posts and collects rents from resident and former residents in accordance with the lease and any other payment agreements. This includes negotiations of repayment agreements in accordance with Authority policy and refers to the Director of Property Management for execution.

6. Provides counseling and/or referrals to budget counselors in the event of non-payment of rent or other charges to attempt to prevent evictions.

7. Prepares documentation and files for eviction of residents in default of their lease in accordance with Authority policy. May be required to represent the Authority in court as directed by Director of Property Management.

8. Receives, distributes, and assists maintenance with completing all work orders on the property. Also notifies the central office of the need for services or contracts with outside providers in accordance with established Procurement policy. Monitors the completion of Emergency Work Orders within 24 hours and the timely management and completion of all other work orders received.

9. Assists with the management of the vacant unit turnover and ensures that units are reoccupied as quickly as possible. Coordinates leasing activities with the completion of physical work regarding vacancies.

10. Manages, monitors, and accounts for onsite maintenance staff in accordance with the Authority's materials management procedures. This includes closing work orders, accounting for appropriate parts, materials, and labor.

11. Ensures that the property is well maintained and that the curb appeal is maximized. May perform or assist with site maintenance or other work order tasks as needed.

12. Purchase or requisition parts and materials in accordance with the Authority’s Procurement Policy under the direction of the Director of Property Management.

13. Identifies, and provides input for needed capital improvements on the assigned property. This includes monitoring reoccurring work order submissions.

14. Monitors the annual inspection of all units, buildings, site(s), etc. in accordance with the Uniform Physical Inspection Standards by HUD or other protocol imposed by HUD, local code, or state regulations.

15. Coordinates with and provides support to outside agency professionals, contractors, vendors, and Authority personnel in the execution of construction work including the notification of residents, preparation of facilities, or the relocation of residents. Reports any site issues to the Director of Property Management.

16. Monitors and promotes resident services and their functions for the site. Maintains connections with local providers and/or contractors as needed to meet the needs of residents and promote self-sufficiency.

17. Represents the Authority daily regarding the site in accordance with established polices and procedures. Ensures that the Authority’s interests are always protected and communicates any issues to the Director of Property Management or the Executive Director.

18. Attends professional meetings and training sessions to ensure proficiency in the eligibility, property management, and program compliance fields.

POSITION QUALIFICATIONS:

Education:

· Must be bilingual. (English & Spanish)

· This position requires graduation from high school, or an equivalent program. A degree with advanced study in business, property management or a related field is preferred.

Experience/Specialized Knowledge:

1. Knowledge of the structure, operations, policies, and procedures of a Public Housing Agency.

2. Knowledge of current trends and tools regarding effective property management.

3. Ability to plan, organize, and develop a variety of operational and management systems related to the positions. Ability to orient and manage other workers along with explaining regulations, policies, procedures, or processes.

4. Ability to understand various indicators of property performance including occupancy rate, turnover rate, rejection rate, etc.

5. Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, professionals, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of scoio-economic backgrounds.

6. Ability to produce periodic reporting and provide clear and concise performance data to the Director of Property Management, including applicable recommendations for improvements.

7. Ability to present ideas and information in a clear and concise manner, both orally and in writing.

Other Requirements:

· A minimum of two years’ experience in the management of multifamily rental property (preferably affordable), or any equivalent combination of education, training, and experience that provides the required knowledge and abilities.

Physical Requirements:

This position may require accessing all areas of a property including the attic, basement, or crawl space and must be able to work/inspect in wet, damp, cold, hot or dusty places. Must be able to work while standing or extended periods of time.

Job Type: Part-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Property management: 2 years (Required)

Language:

• English/Spanish (Required)

Work Location: In person