Qureos

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Community Manager

Responsibilities:

  • Monitor and manage all community-related cases/tickets, ensuring SLAs are met.
  • Address high-level escalations from stakeholders and communicate recurring issues to management with suggested solutions.
  • Oversee staff performance in handling client requests, inquiries, and complaints.
  • Conduct regular inspections of communal areas and enforce community rules.
  • Coordinate with FM and Security to ensure adherence to work guidelines.
  • Ensure service quality from all personnel and vendors in living zones.
  • Organize community activities and maintain communication with residents.
  • Prepare monthly reports, manage resident meetings, and develop community services.
  • Train and coach team members while facilitating inter-departmental coordination.


Qualifications:

  • Bachelor’s degree in Business Administration; MBA/PMP preferred.
  • Minimum 7-10 years of experience in reputable Real Estate Developer, with at least 5 years in Community Management.
  • Strong organizational and problem-solving skills.
  • Ability to manage multiple projects.
  • Customer service orientation
  • Excellent communication skills.

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