Tenant Relations & Community Services Manager ( female )

Job Purpose:
To enhance tenant satisfaction, engagement, and retention by managing tenant activities, strengthening tenant relationships, expanding the tenant privilege card program, and developing additional value-added services within residential properties and compounds.

Key Responsibilities:

• Tenant Activities & Community Engagement
• Plan and manage community activities and events across residential properties and compounds.
• Develop engagement initiatives to enhance community spirit and tenant satisfaction.
• Coordinate with internal teams to ensure smooth execution of events.
• Tenant Relationship & Welfare Management
• Act as the main point of contact for tenant welfare and community-related matters.
• Build strong tenant relationships to improve satisfaction and retention.
• Conduct tenant satisfaction surveys and implement improvement plans.
• Tenant Privilege Card & Partnership Development
• Manage and promote the tenant privilege card program.
• Identify and onboard new participating entities.
• Negotiate partnerships that add value to tenants.
• Monitor program performance and growth.
• Development of Additional Tenant Services
• Identify and introduce new value-added services for tenants.
• Conduct needs assessments and market benchmarking.
• Develop business cases and coordinate service implementation.
• Monitor service performance, tenant uptake, and revenue contribution.

Preferred Qualifications & Experience:

• Bachelor’s degree in Business Administration, Property Management, Hospitality, Marketing, or related field.
• 4–8 years of relevant experience in property management, hospitality, community management, or customer relations.

Strong negotiation, relationship management, and service development skills.

Job Type: Full-time

Work Location: On the road