Community Manager (Africa Market)

Community Manager (Africa Market)

Direct message the job poster from Bybit

About Bybit

Bybit is a leading global cryptocurrency exchange, founded in 2018 by Ben Zhou. Headquartered in Dubai, Bybit has rapidly grown to serve over 70 million users worldwide, making it the world's second-largest crypto exchange by trading volume. Our mission is to empower individuals and institutions to realise the full potential of crypto and Web3 technologies. Bybit offers a comprehensive suite of trading options, including spot and derivatives trading, as well as innovative products like the Bybit Card and Bybit Wallet. We are committed to providing a secure, transparent, and user-friendly platform, underpinned by industry-leading security measures and 24/7 customer support.

In 2025, Bybit established its European headquarters in Vienna, Austria, reinforcing its commitment to the European market and regulatory compliance. This strategic move positions Bybit at the heart of Europe, enabling closer collaboration with regulatory bodies and providing enhanced services to its European user base.

What You'll Do

• Lead community engagement and moderation across Bybit's African community channels including Telegram, Discord, Twitter/X
• Build and execute strategies to drive community growth and engagement across key African markets
• Plan and execute localized online campaigns, community events, and educational initiatives tailored to African crypto users
• Manage and coordinate Bybit's African ambassador program, identifying and supporting community leaders
• Record and address member complaints, concerns, and technical issues promptly with empathy and professionalism
• Support and nurture local Bybit communities across different African countries and regions
• Collaborate with local influencers, crypto communities, and strategic partners to expand Bybit's footprint
• Organize virtual and in-person meetups, trading competitions, and educational webinars for African communities
• Collect user feedback, improvement proposals, and regional insights to inform product and marketing strategies
• Monitor regional crypto trends, regulatory developments, and competitive landscape
• Serve as the voice of African users to internal teams, ensuring regional needs are represented

What You'll Need

• Minimum 2-3 years of experience in community management, preferably in fintech, crypto, or tech sectors
• Strong cryptocurrency and crypto trading knowledge with genuine passion for blockchain technology
• Deep understanding of African crypto markets, payment systems, and digital finance landscape
• Proficiency with Telegram, Discord, and Reddit platforms
• Excellent English communication skills; proficiency in French, Swahili, Yoruba, Zulu, or other African languages is highly advantageous
• Willingness to work flexible hours across different African time zones
• Strong organizational skills and ability to manage multiple priorities simultaneously
• Proven problem-solving abilities and conflict management experience in diverse, multicultural environments
• Experience with social media analytics and community growth metrics
• Self-motivated with entrepreneurial mindset and cultural sensitivity

We can provide

• Shift Allowance: We recognize your commitment and flexibility, and offer an allowance for remuneration.
• Bonus & Incentives: Our performance-based bonuses and incentives keep you continually engaged
• Medical Insurance: Health is wealth - We prioritize your well-being, and provide comprehensive medical insurance coverage.
• Study Growth Fund: We invest in your learning and growth, providing a study fund to advance your skills and career.
• Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Public Relations, Marketing, and Project Management
• Industries: IT Services and IT Consulting, Financial Services, and Banking

Note: This description focuses on the African market Community Manager role and does not include external referral prompts or unrelated postings.