Community Manager, Membership and Programming

About You42 Studios

You42 Studios is a first-of-its-kind entertainment campus in Roswell, GA — featuring 18 creator studios, a 300-cap theater, restaurants, bars, and event spaces designed to bring creators, entrepreneurs, and the community together. We are building more than a venue — we are building a creative ecosystem.

As our membership base grows, we are seeking a Community Manager, Membership & Programming to architect the heartbeat of our member experience.

Position Overview

The Community Manager, Membership & Programming is responsible for designing and executing a robust, high-value member programming calendar while delivering exceptional customer service across the full membership lifecycle — from onboarding to retention.

This person will serve as the connective tissue between members, studios, leadership, and programming partners — ensuring members feel supported, engaged, and part of something bigger.

This is a highly relational, operational, and creative role.

Core ResponsibilitiesMembership Experience & Onboarding

• Own the end-to-end member journey from initial signup through renewal
• Design and lead onboarding sessions for new members
• Serve as primary point of contact for all membership inquiries and support
• Maintain member database and CRM records
• Track member engagement, satisfaction, and retention metrics
• Proactively identify at-risk members and implement retention strategies
• Develop welcome materials, FAQs, and membership playbooks

Programming & Community Building

• Build and manage a dynamic, monthly programming calendar for members
• Develop recurring series (workshops, networking nights, studio labs, pitch sessions, creator critiques, etc.)
• Partner with internal teams and external facilitators to deliver high-value programming
• Ensure programming aligns with member needs (content creators, entrepreneurs, creatives)
• Create both educational and community-building experiences
• Manage event logistics in coordination with operations team
• Track attendance, engagement, and ROI of programs

Member Engagement & Communication

• Develop a structured member communication cadence (newsletter, Slack/Discord, email updates)
• Foster organic community connection between members
• Highlight member achievements and collaborations
• Actively solicit and implement member feedback
• Serve as in-person host for member events

Customer Service & Operational Excellence

• Resolve member concerns professionally and promptly
• Coordinate with studio operations for booking conflicts or technical issues
• Maintain documentation of processes and SOPs
• Assist in refining membership tiers and benefits based on feedback
• Monitor membership revenue metrics and capacity utilization

Ideal Candidate

You are:

• A natural connector who thrives on building community
• Highly organized and systems-oriented
• Comfortable managing both strategy and execution
• Warm, professional, and proactive
• Experienced in hospitality, coworking, creative communities, or membership organizations
• Able to work evenings occasionally for member programming

Qualifications

• 3–7 years experience in community management, coworking, events, or member services
• Proven experience building programming calendars or event series
• Strong communication and relationship-management skills
• Experience with CRM or membership management systems
• Budget management experience preferred
• Passion for creators, entrepreneurs, and creative culture

Key Performance Indicators

• Membership retention rate
• Programming attendance and engagement levels
• Member satisfaction scores
• Member referral growth
• Program revenue (if applicable)

What Success Looks Like

• Members feel deeply supported and connected
• The programming calendar is robust, consistent, and differentiated
• Members collaborate with one another organically
• Renewals increase due to perceived value
• You42 Studios becomes known for its thriving creative community

Job Type: Part-time

Pay: $47,879.50 - $57,661.33 per year

Expected hours: 20 – 30 per week

Education:

• Bachelor's (Preferred)

Work Location: In person