Community Manager with Audit

We are seeking a dual-role Community & Content Audit Manager to serve as the voice of our brand online and the guardian of our community's quality and compliance. This role requires a balance of excellent interpersonal skills and a methodical, analytical approach to auditing content and enforcing policies.

Key Responsibilities:

Community Management & Engagement (The "Community" Part):

• Engagement: Actively monitor, participate in, and moderate discussions across all designated platforms (e.g., social media, forums, dedicated community sites) to foster a positive, inclusive, and loyal community.
• Content & Campaigns: Plan, create, and manage engaging content (posts, discussion prompts, events, contests) tailored to community interests and strategic marketing goals.
• Feedback Loop: Collect and synthesize community feedback, reporting key insights, sentiment, and user-generated product/service suggestions to the relevant internal teams (Product, Marketing, Support).

Content Auditing & Compliance (The "Audit" Part):

• Moderation Review: Conduct regular audits of user-generated content and moderation actions to ensure consistency, fairness, and strict adherence to established community guidelines and legal standards.
• Policy Enforcement: Develop, maintain, and enforce clear community guidelines, and train other moderators or team members on best practices for de-escalation and policy application.
• Content Inventory/Audit: Perform strategic content audits of all existing internal or customer-facing community resources (FAQs, guides, key discussion threads) for accuracy, relevance, brand voice consistency, and SEO optimization.
• Risk & Crisis Management: Proactively identify high-risk content, potential policy violations, or brewing crises, and execute rapid response and de-escalation strategies.

Required Skills & Qualifications:

• Proven experience in Community Management, Moderation, or a similar customer-facing role.
• Demonstrable experience or a strong aptitude for content auditing, quality assurance, or compliance review.
• Exceptional written and verbal communication skills with a proven ability to embody a brand voice and handle conflict resolution.
• Strong analytical skills with the ability to track metrics, interpret community data, and conduct methodical content reviews.
• Familiarity with community platforms (e.g., Discord, Slack, Discourse, dedicated forum software) and social media management/analytics tools.
• High level of empathy, attention to detail, and professional judgment.

Job Type: Full-time