Community Ops Coordinator

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. Offering comprehensive growth services including business setup, co-working spaces, and recruitment, we collaborate with government and leading private sector partners to bolster key regional sectors. As market leaders, having expanded 850+ companies to the UAE and 600+ to KSA, we're driving industry digitization - and we want you to be part of this journey!

Our vibrant Riyadh office serves as the heart of our organization, hosting half of our workforce. Joining our Community team means becoming part of a global community, enriching our culture with diverse perspectives and experiences

.
Our culture is ambitio us , collaborati ve , outcome-orient ed an d driven by curiosi t

y.
Who You

AreAs a Community Ops Coordinator you will serve as the first point of contact for AstroLabs members and visitors from the main reception. Your responsibilities will span from being responsible for courteous and informative customer service provision and resolution of members’ issues, identifying potential leads from calls, walk-ins and referrals and connecting them to the sales team and appropriate business units, ensuring the space is always fully operational and presented at a high standard, and coordinating with partners, service providers, members and AstroLabs team members, through providing administrative and operational suppo

rt.We are looking for a “people person” with exceptional communication, customer service and organizational skills, as well as with the ability to build strong relationships with our members and community. Our motto is “Make it Happen,” and we bring together people who live and breathe that minds

et.
What you'l

l doFront

• deskManage the effective operation of the front of house, including daily space operat
• ionsRun the front desk, ensuring all members, prospective members and guests of members are greeted warmly and profession
• allyAssist members and visitors with inquiries (phone calls, emails, online chat and walk-ins), deliveries, appointments and requ
• estsProvide members with all the necessary tools for a smooth member experi
• enceRespond and follow-up on inquiries about AstroLabs, making the appropriate escalations and connections within AstroLabs t
• eamsCapture leads from calls, chat and walk-ins and record them appropria

tely
Opera

• tionsHandle supply purchases and deliveries for AstroLabs including all consumables (pantry supplies, office supplies,
• etc.)Coordinate with service providers like cleaning, internet, security, maintenance, etc. as needed to ensure everything is in working
• orderConduct routine checks to ensure resources are all operational (printers, shared spaces, private meeting rooms, etc.) and space is always
• cleanMaintain concern log to identify and resolve i
• ssuesProvide technology support such as printer setup, meeting room bookings, and account cre
• ationReceive, distribute and manage mail / courier ship
• mentsHandle tracking and maintenance of all physical assets (electronics and other resou
• rces)Schedule Training Room bookings for meetups and e
• ventsHandles the schedule of team members and ensures the space is properly manned and serviced at all
• timesManage cleaning

staff
Com

• munitySupport requests of AstroLabs members timely and route the out-of-scope ones to relevant team m
• embersSupport Community Manager in managing logistics surrounding community events and other functions in the space including room set-up, AV requirements, food/refres

hments
What W

• e OfferA chance to learn in a rapidly growing environment and contribute to Saudi Visio
• n 2030.Exposure to diverse teams, both locally and internationally and work on exciting futuristic pr
• ograms.A dynamic work environment where innovation and proactive actions are at the for
• efront.The opportunity to work closely with impact-driving colleagues who inspire you to be the best version of yourself eve
• ry day.Opportunity to grow, develop, and learn through collaboration and leadership opportu

nities.
Your Key Qualifi

• cations:Clear and structured communication with fluency in Arabic and English (written and
• spoken)A natural peopl
• e personYou enjoy finding ways to do something better and
• faster.You are methodological and organized. You will need to prioritize what activities have the most impact and optimize and minimize activities that do not. You will only achieve this if you are highly organized and can pri
• oritize.You have strong attention t
• o detailExceptional organizational skills with a knack for mult
• itaskingExtroversion, drive and enthusiasm with a serious ‘make it happen’
• attitudeBeing a brand ambassador for AstroLabs and representing the business with a professional and positive attitude at a
• ll timesProficient with Microsoft Office suite (especially Excel, Word, PowerPoint) and Google Apps (Drive, Sheets, Docs

, Forms)