Community Outreach Manager

The Community Outreach Manager serves as the external ambassador of Stride within the communities we serve. This role is responsible for building, nurturing, and expanding referral partnerships that drive sustainable market growth.

Blending high-touch relationship development with data-informed strategy, the Community Outreach Manager designs and executes a structured outreach plan to strengthen Stride’s referral pipeline, deepen community presence, and increase access to care for families of preschool-aged children with autism.

This role requires a strategic thinker who can translate market insights into actionable outreach initiatives while consistently representing the Stride brand with professionalism, warmth, and integrity.

Core Values & Cultural Leadership

The Community Outreach Manager must be a visible model for Stride’s values, ensuring they are lived authentically to maintain our culture as we grow:

• Do What’s Right - Represent Stride with integrity and ensure all outreach efforts align with ethical and clinical standards.
• Continuous Improvement - Use data and feedback to refine the outreach strategy and remove barriers to care.
• Collaborate, Collaborate, Collaborate - Serve as a bridge between Marketing, Intake and Field Operations to ensure alignment and seamless handoffs where referrals and community partnerships are involved.
• Infuse Joy - Bring energy and positivity to partnerships and community engagement.
• Care BIG - Demonstrate deep commitment to expanding access to high-quality ABA therapy for families in need.

Core Responsibilities

• Develop and execute a market-level outreach strategy to build and strengthen referral relationships with:
• Pediatricians
• Developmental specialists and diagnosticians
• Early intervention providers
• Schools and school districts
• Community organizations
• Parent advocacy groups
• Health systems
• Maintain a structured territory plan with clear visit cadence and measurable growth targets.
• Identify and prioritize high-value referral sources using data and market analytics.
• Strategically identify and represent Stride at high-impact community events, provider meetings, and educational forums; evaluate event alignment with organizational goals to ensure valuable participation.
• Proactively source and coordinate educational in-services and informational sessions, tailoring content to engage community partners and strengthen referral networks.
• Actively scout and vet community events and forums to identify the most effective platforms for Stride’s presence; maintain a consistent, high-value presence at key provider meetings and gatherings.
• Design and lead collaborative educational in-services and info sessions, working closely with community partners to identify service gaps and provide relevant, actionable information.

Referral Pipeline Development & Growth

• Build and maintain a robust referral pipeline aligned to center-level capacity.
• Track outreach activity, referral volume, and conversion trends within CRM systems.
• Partner with Intake to ensure seamless handoffs and follow-through on referrals.
• Identify barriers to referral conversion and collaborate cross-functionally to remove friction.
• Provide monthly market performance reports with actionable growth recommendations.

Market Intelligence & Data Strategy

• Monitor enrollment trends, referral source performance, and competitive landscape activity.
• Translate field insights into targeted outreach initiatives and campaigns.
• Identify underserved geographies or referral gaps within assigned markets.
• Support market expansion initiatives through community research and relationship groundwork.

Brand Representation & Relationship Management

• Serve as the professional, knowledgeable face of Stride in assigned territories.
• Build long-term, trust-based partnerships with referral sources.
• Ensure every interaction reflects Stride’s supportive, clinically excellent, and family-centered brand.
• Maintain consistent communication cadence with high-value partners.

Key Performance Indicators (KPIs)

• Referral Growth: Increase in qualified referrals by market.
• Pipeline Health: Active referral source engagement and volume consistency.
• Conversion Support: Referral-to-enrollment improvement through collaboration with Intake.
• Territory Coverage: Outreach visit cadence and strategic partner engagement.
• Partner Retention: Sustained referral activity from established relationships.

Qualifications

• Education: Bachelor’s degree preferred in Marketing, Healthcare Administration, Business, or related field.
• Experience: 2–5 years in healthcare outreach, physician liaison, business development, or outside sales.
• Technical Expertise: Proficiency in CRM systems (e.g., Salesforce, HubSpot) and general computer skills.
• Healthcare Compliance/HIPAA Proficiency: Must maintain strict confidentiality of all protected health information (PHI) in accordance with HIPAA regulations during the referral and intake transition process.
• Ethics in Outreach: Must conduct all professional activities in compliance with the Federal Anti-Kickback Statute and relevant state marketing laws, ensuring that referral relationships are built solely on authentic relationships, clinical merit and community need.
• Skills: Exceptional communication and rapport-building skills. Demonstrated success building referral pipelines in healthcare or community-based services. Strong analytical and reporting capabilities.
• Core Competencies: Exceptional relationship-building and communication skills. Strategic planning and territory management. Data-driven decision-making. High accountability and self-direction. Mission-driven and community-oriented mindset.
• Mission Alignment: A deep-seated passion for healthcare and supporting individuals with special needs and their families.

Physical Requirements & Working Conditions

• Environment: Primarily a remote office-based role with daily and weekly travel to visit potential partners in offices across the Midwest in the communities we serve.
• Physical: Must be able to maintain a focused work presence at a workstation for extended periods and utilize standard digital office tools (computer, phone, and CRM software).
• Location: This role requires the team member to reside in the greater Omaha, NE area in order to effectively support assigned locations and meet the travel requirements of the position.
• Transportation & travel: Team member must maintain residence within the designated service area and have reliable transportation to travel between assigned facilities as needed. Relocation outside of the service area may impact the employee’s ability to perform essential job functions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience:

• healthcare outreach, in BD or outside sales: 2 years (Required)
• building referral relationships: 1 year (Required)

Work Location: Hybrid remote in Omaha, NE 68127