Community Outreach Specialist

POSITION: Community Outreach Specialist
REPORTS TO: Community Outreach for Families Program Manager
STATUS: Full Time – Hourly / Temporary-Grant Funded

OVERVIEW:

The Community Outreach Specialist identifies, engages, and builds rapport with homeless families throughout the tri-county areas of Orange, Osceola, and Seminole Counties. This role assists families in breaking the cycle of homelessness by transitioning them from accessing services to being effectively linked with essential social supports and rapidly obtaining permanent housing. The role provides individualized, client-centered support by developing and implementing service plans that address housing barriers, increase income, and identify safe, temporary housing options until permanent housing is secured.

KEY RESPONSIBILITIES:

Conduct community-based outreach using the outreach vehicles 3–5 days per week.
Perform program enrollment for new families during initial community outreach visits.
Ensure families are oriented to community outreach practices, expectations, and protocols.
Provide supportive services in a nonjudgmental, client-centered manner.
Provide information, referrals, service linkages, and advocacy to support access to community resources.
Assist clients in obtaining required documentation and benefits, including state identification, birth certificates, Social Security benefits, and disability income.
Identify and facilitate access to appropriate housing options, including bridge housing, subsidized housing, Section 8, VASH, permanent supportive housing, affordable housing, market-rate housing, and other available housing resources.
Register each guest in Housing Connector as a housing resource and maintain an accurate, up-to-date housing profile.
Maintain accurate and timely client records, including case notes and HMIS data entry.
Prepare case-related documentation and reports, including outcomes, successes, and challenges.
Generate and submit required client data for monthly reporting.
Maintain complete, accurate, and compliant documentation of service objectives, outcomes, and service delivery in accordance with federal, state, and local requirements.
Provide follow-up and housing retention services and maintain required supporting documentation in client files.
Provide housing stabilization services for a minimum of twelve (12) months after the client has identified and secured a housing unit.
Conduct outreach to community partners, business owners, and service providers to identify new and existing resources that support families’ access to employment, supportive services, and housing.
Respond to community requests for outreach interventions and support.
Participate in required meetings, trainings, and professional development activities.
Network and collaborate with partner agencies, churches, food pantries, shelters, and local community organizations.
Coordinate intake processes through effective family referrals and interagency collaboration.
Create weekly supply lists and complete supply procurement runs as needed.
Arrange transportation for clients as required.
Coordinate weekly hotel folios with hotel managers to ensure timely and accurate payment for services.
Coordinate housing services with Housing Specialists to support timely exits from shelter to permanent housing.
Monitor shelter length of stay and participate in periodic case conferencing.
Coordinate with Housing Stability Case Managers to support exit planning, permanent housing placement, and successful transitions into the community.
Collaborate with and support community service providers by delivering high-quality technical assistance, program support, and training.
Perform other duties as assigned by the Program Manager.

QUALIFICATIONS:

Bottom of Form

Bachelor’s degree in human services, social work, psychology, or a related field required.
Strong relationship-building and communication skills with a customer service–oriented approach.
Ability to learn and apply evidence-based and best-practice models, including Housing- Focused, Mental Health Recovery, Harm Reduction, and Trauma-Informed Care.
Strong written and verbal communication skills, with the ability to document services clearly and professionally.
Knowledge of and experience working with HMIS, spreadsheets, and other data management systems.
Ability to work flexible hours, including evenings and weekends, as required by community outreach and program needs.
Valid Florida driver’s license required.
Ability to successfully complete an FBI Level 2 background screening with fingerprinting.
Must pass a Motor Vehicle Record (MVR) check.

Required Skills

Ability to manage multiple tasks and maintain attention to detail.
Strong organizational skills and adaptability.
Patience and understanding when interacting with individuals experiencing trauma.
Effective verbal and written communication skills.
Capacity to work independently and collaboratively with a diverse client base.
Regularly required to communicate in person or by phone.
Frequently required to stand, walk, bend, and use hands to handle objects or tools.
Ability to lift and/or move objects weighing up to 40 pounds.
Significant time spent in the field and occasionally in an office setting.
Encounter challenges associated with clients experiencing long-term homelessness, mental health issues, or substance abuse.

Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

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