Community Programs Manager (WMS Band 2)

Description

• Lead risk resolution.
• Serve as the face of our program to investigate claims/complaints initiated by private entities, access the issues/potential damages.
• Review construction records with the Construction Director and their team.
• Work closely with the SR 520 Ombudsman and Community Liaison and AAG, when necessary, to develop response.
• Present findings and options to settle for the Program Administrator and negotiate settlement with the complainant.
• Lead Community Workforce Agreement (CWA) communications.
• Provide advisement on communication to Seattle Building Trades.
• Coordinate with the Design-Builder and WSDOT staff to implement the $3.75M incentive program.
• Lead efforts to review Design-Builder proposals, validate the dollar value of proposals, facilitate meetings, and update tracking sheets.
• Work with the Project Environmental Lead and serve as the point of contact for strategic communication and coordination with the Seattle Department of Construction and Inspections and the community.
• Lead Vibration Damage to Business and Residential Properties Fund (VDBR Fund).
• Review the project’s vibration monitoring records, coordinate with Construction Director to determine responsibility, negotiate settlement.
• Lead Ground Deformation Fund (GDF Fund): This position will manage the $2M GDF Fund for the Project to identify tort claims
• Leads Noise Mitigation Pilot Program.
• Manages construction communications.
• Supports crisis communications and media training within the SR 520 Program.

• Communication and Stakeholder Engagement: Demonstrates exceptional written and verbal communication skills with the ability to clearly convey technical information in plain language to non-technical audiences. Effectively builds relationships, negotiates, and fosters consensus among diverse stakeholders, including contractors, consultants, local agencies (such as the City of Seattle), utilities, and the public. Demonstrates experience in public speaking with confidence and professionalism, as well as community relations, crisis communications, and emergency response communication.
• Decision-Making and Risk Management: Demonstrates sound professional judgment in evaluating project risks and making timely, effective decisions. Balances competing priorities such as cost, contractual obligations, entitlement considerations, and the validity of claims while maintaining accountability and project integrity.
• Transportation Construction and Design-Build Delivery: Demonstrates experience supporting the delivery of large, complex transportation infrastructure projects or design-build contracts, including construction communications planning, community engagement, media relations, resource coordination, and resolution of third-party issues. Understands contract requirements, terms, and conditions to investigate claims and complaints and effectively resolve public and stakeholder concerns.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

In addition, the following are required:

• Valid Washington State driver’s license and the ability to operate state-owned vehicles

• Strategic Communications and Media Relations: Demonstrates extensive applied experience in communications, public relations, or a related field, with advanced knowledge of media relations. Effectively develops and executes communication strategies that support organizational goals and engages traditional and digital media outlets to ensure accurate and timely public information.
• Integrated Communications Expertise: Demonstrates advanced professional and managerial expertise in communications, including applied knowledge of journalism, broadcast media, public relations, marketing, social media strategy, web content development, and serving as a spokesperson for a complex public or private organization.
• Leadership, Management, and Decision-Making: Demonstrates strong leadership and supervisory capabilities grounded in sound management principles. Effectively builds and maintains positive staff and stakeholder relationships, applies strong problem-solving and decision-making skills, manages competing priorities, and organizes workload to meet deadlines efficiently and effectively.
• Safety and Performance Orientation: Demonstrates a consistent safety-first mindset and a results-driven approach in a complex, technical, and high-profile program environment. Maintains focus on delivering high-quality outcomes while promoting safe practices and operational excellence.

• This recruitment may also be used to fill additional positions per business needs.
• This position offers flexible/hybrid remote work options.
• To review the full Position Description, please follow the directions in the “Contact Us” section of this posting.
• The salary listed includes the legislative approved 5% salary premium for positions in King County.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

• Work-Life Balance – We offer flexible work schedules that allow you time for your life outside of this excellent opportunity.
• Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have a choice of state retirement programs, and much more. Go toState Benefitsfor more information.

Check out this video to learn more: Why WSDOT?

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

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WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the recruiter listed.