Community Reinvestment Act Program Manager

To fulfill the firm’s CRA obligations, CRCP maintains a technology platform which includes a data ecosystem that assembles qualifying activities from across the firm and from external data sources, workflow tools to manage review of those activities, and operational tools to facilitate LOB engagement, strategy, and other CRCP deliverables.

The Program Manager for the CRA Program is responsible for translating CRCP’s business requirements into actionable technical solutions – a combination of steady-state technology deliverables and ground-breaking new development leveraging AI and re-architected technology. This role serves as the primary liaison between CRCP teams, and Corporate Technology Product and Engineering, ensuring that CRA-related technology initiatives are delivered efficiently, accurately, and in compliance with CRA requirements and business standards. The Program Manager gathers proposed prioritization of technology work and is responsible for stakeholder collaboration, requirements management, testing oversight/acceptance.

The ideal candidate will demonstrate strong analytical and communication skills, a deep understanding of agile methodologies and product management, as well as the ability to work collaboratively across business, Product and Technology. They will be proactive in identifying and resolving issues, adept at managing competing priorities, and committed to delivering high-quality solutions that support regulatory requirements and operational excellence.

Responsibilities:

• Serve as the primary liaison between CRCP and the Technical Product Manager, ensuring clear and consistent communication of priorities and objectives.
• Assist with documenting CRCP’s technical needs by working closely with stakeholders.
• Maintain and manage a clear, organized, and prioritized backlog of CRA-related technical needs, ensuring alignment with business goals and regulatory deadlines.
• Collaborate with the Technical Product Owner to oversee the timely delivery of technology solutions that effectively address CRA business objectives and operational needs.
• Participate actively in agile ceremonies, including sprint planning and backlog grooming, to represent CRA priorities and ensure business needs are reflected in development activities.
• Coordinate user acceptance testing (UAT) to assist CRCP with validation of technology solutions.
• Provide structured feedback to Product and Technology based on testing and user experience and drive continuous improvement of CRA technology solutions.

Qualifications

• 3+ years of experience in product ownership required, with business analysis and project management, preferably within financial services or regulatory environments, strongly preferred.

• Familiarity with agile methodologies and product management tools strongly preferred.

• Understanding of the Community Reinvestment Act and related compliance requirements.

• Experience working with cross-functional teams, including business, Product and Technology.

• Excellent communication, documentation, and organizational skills.

• Familiarity with agile methodologies and product management tools strongly preferred.

• Bachelor’s degree in Information Systems, Business, Finance, or related field is preferred.