Community Relations Consultant - Walnut Creek, CA

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring a Community Impact Consultant. Join us and support CSAA IG in achieving our goals!

Your Role: The Community Impact Consultant supports the design and delivery of social impact and employee engagement programs that advance the organization’s purpose and strategy. This role contributes to the development of initiatives and nonprofit partnerships that reflect the company’s values and drive meaningful impact in the communities we serve. Working collaboratively across teams, the consultant helps design, implement, and evaluate programs that strengthen nonprofit relationships, engage employees, and deliver measurable results. The position combines creative program design with data-driven analysis and operational execution to support the organization’s evolving social impact strategy.

Please note we are hiring for this role in Walnut Creek, CA.

Your work:

• Design and implement enterprise-wide social impact and employee engagement programs aligned with business and community priorities.

• Manage day-to-day coordination of nonprofit partnerships, including relationship management, reporting, and collaboration on shared goals.

• Develop and execute employee engagement programs that promote a culture of purpose and connection.

• Track, analyze, and report on participation, impact metrics, and partnership performance using tools such as Benevity.

• Create and deliver compelling presentations to internal and external audiences highlighting program strategy, impact, and results.

• Lead the creation of communication strategies that showcase program achievements and community stories.

• Identify and coordinate cross-functional collaboration opportunities to align social impact programs with enterprise strategies and inclusion and belonging objectives.

• Identify opportunities for innovation and continuous improvement in employee engagement and nonprofit collaboration.

• Support event planning, logistics, and execution for key community and employee engagement initiatives.

• Serve as lead administrator of giving and volunteerism software, ensuring excellent user experience for our employees and timely disbursal of funding to community partners.

• Travels as needed for role, including nonprofit site visits, divisional / team meetings and other in-person events.

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Required Experience, Education and Skills

• Bachelor’s degree (B.A./B.S.) or equivalent combination of education and experience

• 6+ years of successful experience in client services, nonprofit capacity building, fundraising, volunteer management, project management, program development and/or partnership and relationship management. You understand community impact and how it can make positive change, and you thrive in a fast-paced work environment that demands a high-standard of excellence

• 6+ years of related experience in community impact, social responsibility, employee engagement, or a related field, with demonstrated experience in a corporate environment

• Project management – You excel at project management from the large-picture planning to the fine details and have demonstrated experience in taking a concept from idea to execution, working effectively with a diverse set of stakeholders – from corporate executives and nonprofit leaders to colleagues and volunteers

• Relationship management – As an experienced relationship manager, you take a consultative approach to working with partners, with an eye toward finding thoughtful and creative ways for a mutually-beneficial win. You combine passion and strategy to activate change and maximize impact

• Innovative – Two ways people describe you are curious and entrepreneurial. You are always looking for the next challenge, get excited by talking to people and building an understanding of their passions and expertise. You’re excited by the challenge of figuring out how you can build programs that inspire a shift in individuals, organizations and systems to make a better world

• Data Insights – Proficiency in data analysis and application. You have experience in making meaning out of data and leveraging those insights to assess and improve the effectiveness of programs and initiatives

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Preference and experience in a flex work environment

• Understanding corporate giving programs, ESG, or community investment frameworks

• Strong relationship management and communication skills

• Excellent presentation and storytelling abilities, with experience presenting to varied audiences

• Proficiency in Microsoft Office Suite, PowerPoint, Excel, and Word

• Working knowledge of the Benevity platform or similar corporate social responsibility systems

• Ability to coordinate complex programs, manage multiple priorities, and meet deadlines

• Strong analytical and organizational skills with attention to detail

• Ability to work effectively across teams and with community partners

What would make us excited about you?

• Experience in the financial services industry

• Experience in corporate social responsibility, community relations, or nonprofit partnership management

• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role in Walnut Creek, CA

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