Community Resource Manager

Community Resource Manager | Highgate Senior Living – Billings, MT

Compensation: $32.00–$35.00 per hour

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. Highgate Senior Living takes a holistic, person-first approach and encourages independence. We treat residents and team members like family. This is your opportunity to support our mission and positively impact the lives of seniors and their families.

About the role

Oversee the business operations that keep our community running smoothly for residents, families, and team members.

You’ll support HR, payroll/benefits, AP/AR, systems admin, and daily office operations so our care teams can focus on residents.

What you’ll do

• Lead daily business office operations and uphold policies and procedures
• Support HR, onboarding, payroll and benefits administration
• Oversee AP/AR, resident billing, deposits, and reconciliations
• Administer community software systems and maintain accurate records
• Assist with recruitment logistics, training coordination, and workplace safety
• Track operational metrics and support budget/expense management
• Partner with leaders, team members, residents, and families to resolve issues

Skills & attributes

• Organized, detail-driven, and confidential with excellent follow-through
• Clear written and verbal communication; relationship-builder
• Proficient with MS Office; quick to learn new software and databases
• Basic financial literacy across AP/AR, payroll, and benefits
• Calm, flexible, and solutions-oriented under deadlines
• Ability to teach, train, and work through influence

Relatable experience

• Business office roles with increasing scope and responsibility
• Senior living, healthcare, or hospitality operations experience
• Hands-on work with payroll, benefits, AP/AR, or HRIS
• Customer-facing roles balancing service with problem-solving
• Entrepreneurial or small-business administration experience

Qualifications

• At least 21 years of age
• 2+ years in business management/administration or a related 2-year degree
• Acceptable combination of education and practical experience
• Able to pass background check; current negative TB test
• Strong time management; able to work independently and handle confidential information

Why join Highgate

We offer more than a job—we offer a mission.

• 401(k) with matching
• Employee referral bonuses
• Competitive pay: (see above)
• Full benefits package
• Growth pathways and internal promotions
• Positive, inclusive, values-driven culture

Join a workplace that values heart, purpose, and community. Apply today — we’d love to meet you.