Community Service Representative - Colorado Springs Police Department

Description / Position Overview

• Provides quality customer service and assistance to the public and police personnel by assisting customers with general police information; assisting walk-ins with non-emergency and emergency calls for police; and using multiple computer programs and databases to accomplish these tasks.
• Gather information and write reports that would qualify for Direct Line Reporting (DLR), runaways, missing persons, theft, property crimes, and other qualifying situations. Complete pending DLR reports/calls for service and complete supplements.
• Monitor and review online reports for required information and approval.
• Receive and process lost and found property and place items into evidence when necessary.
• Assists internal units with administrative and investigative requests, as well as required paperwork.
• Ensures facility security by screening visitors to the building; monitoring closed-circuits digital surveillance system; monitoring prisoners and officers’ safety in holding cells; and monitoring and operating electronic gates and building doors.

• Ability to multi-task in a fast-paced environment
• Knowledge of computer systems and ability to learn and use specific computer software
• Ability to type with speed and accuracy
• Ability to collect and prepare evidence
• Ability to communicate verbally and in writing including writing reports and summaries, with proficiency in spelling and grammar
• Ability to testify in court, as necessary
• Ability to make decisions regarding implementation of policies
• Ability to handle stressful contacts and negative interactions
• Ability to respond with high levels of tact

Minimum Qualifications

• Equivalent to the completion of the twelfth grade (high school diploma or GED).
• One year of full-time, professional experience in a related field
• Candidate must be able to obtain a Colorado notary within 3 months of hire
• Candidate must be able to obtain NCIC/CCIC certification within 3 months of hire

Preferred Qualifications

• Type 40 wpm
• College level coursework in the criminal justice field
• Law enforcement experience

Additional Information

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

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