Community Support Specialist - Welcome Center Intake

Job Description:

Job Title: Community Support Specialist

Location: Saint Louis, Missouri

Department: Connection Services

Employment Type: Full-time

Job Summary:

This position is part of the Welcome Center in the Intake Department. The Welcome Center is the first stop for clients coming into the agency. As an Intake CSS, you will work with adults while they are in the intake process until they get placed onto a long-term treatment team. You will provide brief community-based support to new clients, ensuring they are working towards getting their needs met right as they walk through the door.

This position offers…

Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement – Company paid for work functions requiring travel
Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

Deliver community-based mental health services including assessment, treatment planning, and therapeutic interventions for children, adolescents, and adults
Develop and implement individualized, strengths-based treatment plans in collaboration with clients, families, and care teams
Apply evidence-based practices such as Motivational Interviewing, CBT, DBT, and trauma-informed approaches to support client growth and resilience
Facilitate individual and group sessions, including PSR groups, aligned with client goals and treatment plans
Coordinate care with physicians, psychiatrists, schools, and community organizations to ensure comprehensive support
Build and maintain strong relationships with clients, families, and key stakeholders to promote engagement and positive outcomes
Support clients in developing coping skills, daily living skills, and community integration strategies
Maintain accurate, timely documentation of services, progress, and treatment updates in compliance with organizational standards
Participate in team meetings, trainings, and quality improvement initiatives to enhance service delivery
Contribute to a collaborative team environment to ensure continuity of care and client success

Education, Experience, and/or Credential Qualifications:

There are several ways in which you may qualify for this position including:

Bachelor's degree in one of the following fields of study: Psychology, Social Work, Sociology, Education, Criminal Justice, Family Studies, Counseling, Recreational Therapy, Human Services, Human Development, Child Development, Gerontology, Behavioral Science, Rehabilitation Counseling

OR...

Associate of Applied Science in Behavioral Health Support degree from an approved institution

OR....

Work experience in a related human services field may substitute for educational requirements. *Related fields may include direct support such as case management, residential support, developmentally disabled support, vocational rehabilitation, and more. Four years of qualifying experience minimum or a combination of education and experience equaling four years required.

OR....

Qualified Addictions Professional (QAP) - CADC, CRADC, CRAADC, CCJP, RADC-P, RADC, CCDP, CCDP-D

Additional Qualifications:

Must be at least twenty-one (21) years of age to operate a company-owned vehicle
Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van
Valid driver’s license, acceptable driving record, and current auto insurance required
Must have reliable transportation to transport clients as needed
Demonstrated knowledge of mental health and/or substance use disorders and community resources
Strong communication, organization, and problem-solving skills
Ability to work independently while collaborating effectively with a multidisciplinary team
Must successfully complete background checks including criminal, driving, abuse/neglect, and fingerprint screening
Must obtain and maintain required trainings to meet professional development and DMH standards

Physical Requirements

Perform primarily sedentary work involving sitting for extended periods with occasional standing or walking
Exert up to 10 pounds of force occasionally to lift, carry, push, or pull objects
Utilize repetitive hand, finger, and arm movements for typing and documentation throughout the workday

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.

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