Community Support Team (CST) Professional Team Lead

Bring Your Passion

We are seeking a full-time Community Support Team (CST) Professional Team Lead to join our team. In this role, you will provide essential expertise and consultation to promote a culture that respects and integrates each client’s preferences, values, and unique perspectives into their treatment plans. You will support clients in achieving symptom stability, improving their quality of life, and fostering independence within their communities.

Build Your Purpose

Carolina Outreach is a leader in community-based behavioral health services in North Carolina. As part of ncgCARE, we are committed to delivering evidence-based practices that improve the lives of children, adolescents, and adults. Our programs include school-based therapy, outpatient counseling, psychiatric evaluations, community support, and substance abuse services.

Position Overview

We are seeking a full-time Community Support Team (CST) Professional Team Lead to provide community-based therapy and case management services to adults with serious and persistent mental health challenges. This role focuses on empowering clients to enhance their ability to function and achieve their goals within the community.

Location: Jacksonville, NC

Compensation:

Estimated income ranges:

Associate Licensed: $57,806.91 - $63,967.78
Fully Licensed: $60,668.64 - $67,134.51

Key Responsibilities

Therapeutic and Clinical Services

• Conduct comprehensive initial assessments and reassessments to evaluate client needs and strengths.
• Provide individual and family therapy using evidence-based practices to support the mental health and well-being of clients.
• Develop and implement person-centered plans to guide service delivery.
• Monitor and manage symptoms through psycho-education and therapeutic interventions.
• Facilitate client referrals to higher levels of care, such as ACT services, when appropriate.

Case Management and Advocacy

• Assist clients in accessing and coordinating benefits, resources, and services in the community.
• Act as a liaison between clients, families, and community resources to ensure service continuity and effectiveness.
• Educate clients and families on available community resources, benefits, and service options.
• Provide ongoing support for rehabilitative and independent living skills development.

Community-Based Support

• Deliver services in off-site, community-based settings to foster client engagement and success.
• Respond to client crises promptly and effectively, providing support and guidance as needed.
• Documentation and Compliance
• Maintain accurate, timely, and compliant documentation, including service notes, treatment plans, and progress reports.
• Monitor and evaluate the quality of services provided to ensure compliance with agency standards and client needs.

Qualifications

• Education: Master’s Degree in Counseling, Social Work, Psychology, or a related field.
• Licensure: Provisional or Full Mental Health License in NC (LCSW/A, LCMHC/A).
• Experience: Minimum of one year working with the population served.
• Strong organizational, communication, and problem-solving skills.

Grow with Us.

Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Educational Assistance (your position, date of hire and years of service determine your eligibility)

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic.

We believe it’s important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

ncgCARE and all partner affiliates maintain a drug-free workplace.