Complex Information Technology Manager

JOB SUMMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.

• 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

Preferred:

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.

• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.

• Conducts periodic inventories of applications and hardware; prepares reports as requested.

• Confirms that technology assets are secured.

• Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

• Provides customer service to associates at dedicated property/properties.

• Responds to inquiries from customers/vendors/peer group.

• Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.

• Provides technical guidance.

• Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.

• Supports guest and associate internet access requirements.

• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.

• Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine desktop backup as scheduled or directed.

• Provides end-user support.

• Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.

• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.

• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

• Pulls through support for corporate, regional and property initiatives.