Compliance Agent (Legal Account Restriction)

Ready to get shit done?

Why this matters:

At bunq, our mission is to Make Life Easy — for our users, our teams, and the world around us.

When users face legal restrictions on their account, they need to know their money is safe, their rights are protected, and their case is being handled with care. You’ll be the one to make that happen — ensuring legal compliance without leaving users in the dark.

As a Legal Account Restriction Guide, you’ll be the calm in the storm, making sure users understand what’s happening, what’s next, and what we’re doing to help.

Take ownership:

As a Legal Account Restriction Guide, you’ll take charge of key responsibilities that directly impact our users’ trust, bunq’s legal compliance, and the speed of our operations.

Your key responsibilities:

• Handle legal account restrictions such as bankruptcies, garnishments, and court orders with full legal accuracy.
• Communicate clearly with users, explaining restrictions, timelines, and next steps in a way they understand and trust.
• Use AI and automation tools to process cases efficiently and accurately.
• Spot and fix process gaps, constantly improving how we handle legal cases without adding friction.
• Collaborate across teams, keeping legal, compliance, and operations aligned on each case.

This challenge is perfect for you if

• Analytical problem-solver You find root causes and fix them with scalable solutions.
• AI-first mindset You use tech to simplify, streamline, and improve every step of the process.
• Data-driven You rely on insights, not assumptions, to make decisions and improve performance.
• Process optimizer You spot inefficiencies and improve them without sacrificing compliance.
• User-first approach You always think about our users and how we can make life easier during tough times.
• Great collaborator You work closely with legal, compliance, and ops to get things done smoothly.
• Detail-focused and resilient You’re calm under pressure and never miss a critical step.
• Legal expert You know the ins and outs of account freezes, garnishments, and legal user rights.

Checking If We’re a Match

Finding the right fit is a two-way street. At bunq, we offer a wealth of opportunities and perks, but we also expect commitment and excellence in return. Our "Get Shit Done" culture isn’t for everyone, and that’s okay.

Before you apply, start with some self-reflection by visiting the Our Culture, Your Mission, and Our Story pages. See if you resonate with what we’re all about. We want you to genuinely thrive and find joy in your work at bunq.

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

‍ Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

 We support growth with bunq Academy and €1500 annual learning budget

• ️ A Multisport gym card for your health and wellbeing

 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )

 A MacBook so you can Get Shit Done with us

Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.