Compliance Operations Specialist ( RLD # 10114959)

Posting Details

The New Mexico Regulation and Licensing Department (RLD) is more than regulators, we are the backbone of trust, innovation, and progress across the state. From championing consumer protection to empowering businesses, professionals and industries, RLD is at the center of shaping New Mexico's economic future.

The Boards and Commissions Division oversees the administration of 28 professional and occupational licensing boards and commissions, and approximately 100,000 individual licenses ranging from dentists and social workers to real estate brokers and cosmetologists. This position is located within the Divisions Compliance Team, based out of the Department's Santa Fe office.

Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation and Licensing Department to protect consumer rights while promoting good business practices and economic growth.

Here at RLD, you will find growth, purpose and the chance to leave your mark on one of New Mexico's most influential agencies.

Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?

The purpose of this position is to provide operational and administrative support to the Compliance Team in the Santa Fe, Albuquerque, and Las Cruces offices. The individual who fills this position will be responsible for answering and returning calls and emails, sorting incoming mail, preparing outgoing mail (including certified mail and other services), assist with physical record and file management, assist with digital record and file management, manage intake of public complaints, track all deadlines and activities related to complaints and conditions imposed as the result of a Settlement Agreement or Final Decision and Orders. This position will have other duties as assigned as necessary to support the operation of the division and department.
How does it get done?

As part of our team, you'll step into a dynamic environment where every day brings new challenges and opportunities.

Some key responsibility would be; to exemplify public service through accurate, professional, and timely communication with constituents (complainants and respondents), answer and respond to phone calls, emails, and manage incoming and outgoing mail. This position will also receive, process, and track public complaints and subsequent cases. Some additional responsibilities include, record management (to include digital records), clerical duties, including preparing evidence files, referrals for prosecution, assisting with purchase requests, and other projects, other duties as assigned, including assisting Division operations staff on special projects and coverage of Division phones, mail, purchases, record management, and other supportive roles as needed.

Here at RLD, integrity meets innovation. We bring together bold thinkers, problem-solvers, and dedicated professionals who believe in making a difference.
Who are the customers?

As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions.
This position will primarily serve members of the public that file complaints against licensed and unlicensed individuals. The position will work with complainants to obtain necessary information and documentation, and then forward complete complaints to assigned compliance staff who will conduct investigations, as needed, and provide recommendations to boards and their respective committees.
Ideal Candidate

As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions.
This position will primarily serve members of the public that file complaints against licensed and unlicensed individuals. The position will work with complainants to obtain necessary information and documentation, and then forward complete complaints to assigned compliance staff who will conduct investigations, as needed, and provide recommendations to boards and their respective committees.
Minimum Qualification

High School diploma or Equivalency and one (1) year of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.
Employment Requirements

Applicants must have and maintain current drivers license, Defensive Driving Certificate and be able to pass a Background Check.
Working Conditions

Office setting, exposure to visual/video display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift twenty-five (25) pounds. Occasional in-state and out-of-state travel may be required for training and meetings.

Must be able to regularly/daily operate a provided state vehicle for purposes of essential travel to/from inspection sites and other locations as necessary to carry out the duties of the position.
Supplemental Information

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Agency Contact Information: Kathleen Roybal (505) 476-4622. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.