Compliance Reporting Specialist

360training

360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.

360training offers a compelling compensation package that ties to performance and impact. We offer quality health insurance for employees, their dependents and parent including OPD, dental and vision coverage to meet a variety of needs. We also offer benefits of life and disability, time off, leave encashment, EOBI and gratuity. With twice a year promotion opportunity.

Work Hours: The work hours will be Central Standard Time, USA i-e 06:00 pm to 03:00 am Pakistan Standard Time.

Compliance Reporting Specialist

360training is seeking a Compliance Reporting Specialist to join our growing team in Karachi, Pakistan. The Compliance Reporting Specialist will be responsible for submitting students’ course completion credit hours to the regulators for fulfilling the compliance requirement, by strictly following the reporting schedule and SOP’s respectively for each Industry and nation-wide. The role will also be responsible for managing case by case customer issues regarding their Licensing, Certification and Continuing Education and make sure to meet the reporting targets during renewal deadlines. The position also demands resolving escalated reporting issues according to the defined SOP’s of the said department. The position may also require maintaining good business relationship with the point of contact at the State Department and within the Company in other Departments. The position also requires contacting Customers if required to resolve their issues related to the credit reporting. The reporting specialist will also be responsible for maintaining any related documentation, which may include payment receipts of reported courses as well as documenting the processes and any changes in the reporting and audit processes including the reporting schedule.

Responsibilities

• To run Power Query reports according to the schedule provided by the Manager and save the reports online for backup and audit in case required.
• Submit students’ course information (credit hours) to Regulators and maintain records.
• Follow strict guidelines provided by the State departments on reporting credits and make sure new rules are adopted and updated in the Reporting process manuals.
• Conduct periodic audits of reported course completions whenever required to make sure any missing student is reported.
• To contact Customers directly when required for reporting purpose.
• To work with various other Departments to help resolve any reporting related issues or to enhance and upgrade reporting tools.
• To work with any other reporting specialist for any industry whenever required.
• To maintain records of affidavits or forms received through faxes / mail / email and issue certificates.
• To maintain credit card transaction records and receipts for the payments made to Regulators for reporting purpose.
• To handle any reporting issue independently and handle escalations according to the department SOPs.
• Any other responsibility assigned by the Manager.
• Handle escalations through JIRA and resolve issues within the provided ETA.
• Develop understanding of advanced use of Excel and Power Query on case-by-case bases.
• Management of reporting documents and records on daily basis.
• Follow the Regulatory Support policy to ensure timely resolutions of escalations.
• Document reporting processes and changes in the reporting manual and keep the process manuals up to date all the time.
  
  
  

Qualifications

• Bachelor of Commerce, Business Administration or any other equivalent degree is preferred. Other areas of study providing similar skill sets and experience can also be considered.
• Must have at least 2 years of working experience in any industry providing similar skill sets required by the job.
• Must be able to demonstrate the required core competencies at the expected proficiency level.
• Knowledge of Microsoft Office suite including advanced use of spreadsheets is a must.
• The knowledge of advanced use of Adobe Acrobat is a plus.
• Must be competent in the use of the internet and should be able to browse and research information when required.
• Excellent verbal and written communication skills are required for using email, telephone, chat, fax and any other medium of internal or external communication.
• Understanding of American English Accent is preferred.
• Must be competent in the use of web-based applications.