Compliance Support Manager

The Compliance Support Manager plays a pivotal role in overseeing the daily operations of DOT Compliance Group’s compliance services team. This position ensures regulatory accuracy, operational efficiency, and exceptional customer service delivery across specialized compliance functions.

Duties/Responsibilities

• Lead and manage daily operations across specialized compliance teams (e.g., Clearinghouse, Drug & Alcohol Testing, Biennial Updates, FMCSA Liaison).
• Monitor team performance against KPIs such as documentation accuracy, resolution time, and customer satisfaction.
• Ensure adherence to DOT, FMCSA, and other regulatory requirements through quality control and oversight.
• Serve as a point of escalation for complex customer or compliance issues, resolving them with professionalism and discretion.
• Collaborate with cross-functional departments (e.g., IT, Sales, Legal) to resolve operational challenges and improve service delivery.
• Support onboarding, training, and continuous development of team members to maintain regulatory expertise and operational excellence.
• Identify and implement process improvements to enhance efficiency, compliance, and customer experience.
• Maintain accurate records of compliance submissions, team activity, and customer interactions using internal systems.
• Assist in audit preparation, reporting, and documentation for internal leadership and external regulatory bodies.
• Contribute to workforce planning, including scheduling, task delegation, and workload balancing.
• Participate in strategic planning and departmental goal setting with Operations leadership.
• Prepare for future leadership responsibilities, including potential oversight of supervisors and expanded team structures.
• Perform responsibilities in alignment with DOT Compliance Group’s mission and core values.
• Regular attendance is an essential function of the job.
• Other duties as assigned.

Required Skills/Abilities

• Strong understanding of transportation and logistics regulatory compliance.
• Proven leadership and team management capabilities.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to accuracy.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable with data tracking, reporting, and performance analysis.
• Proficiency in Microsoft Office Suite and internal CRM/compliance platforms.
• Ability to coach, mentor, and develop team members.

Qualifications

• Education: Bachelor’s degree in business, operations, or related field.
• Experience: 3+ years supervising a team of compliance or customer service staff. Experience managing cross-functional teams or projects is a plus.
• Internal applicants: 12+ months successful demonstration of current position responsibilities, approval from current manager, and a relevant combination of education and experience.
• Candidates who do not meet the specified educational or experience requirements but possess equivalent qualifications and relevant experience may be considered for this position. The company will assess candidates on a case-by-case basis to determine their suitability for the role based on their overall qualifications, skills, and demonstrated capabilities. The decision to consider education and experience equivalencies will be at the sole discretion of the hiring team and will comply with applicable laws and regulations.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer/Veterans/Disabled

Note: Relocation assistance is not offered for this role.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you now, or will you in the future, require sponsorship to work at DOT Compliance Group in the United States?

Ability to Commute:

• Bedford, TX 76022 (Required)

Work Location: Hybrid remote in Bedford, TX 76022