Computer Operator

JOB DESCRIPTION:

A Telephone Operator's job is to manage incoming/outgoing calls, directing them to the right people/departments, providing basic info, taking messages, and ensuring smooth communication, acting as the first point of contact using systems like PBX, with key duties including call routing, customer service, data entry, and message handling, requiring strong communication, patience, and computer skills.

QUALIFICATION & SKILLS:

· Graduated in Business Administration, English Literature

· 1-2 years of experience in relevant field.

· Hands on experience in handling PABX system.

· Excellent problem-solving skills and attention to detail.

· Strong business communication skills.

· Computer Skills and teamwork abilities.

KEY RESPONSIBILITY

· Answers incoming calls and transfers callers to the required extension.

· Makes outgoing calls to Government Ministries, Department, Divisions and Agencies.

· Maintains and records all outgoing telephone calls in a register.

· Greets clients and directs them to respective area of business or staff member.

· Directs incoming calls to external clients for assistance/information.

· Maintains an operator register of all persons who assist the operator.

· Maintains an internal directory.

LOCATION

. Karachi

Job Type: Full-time

Work Location: In person