Computer Support Specialist

Scope of Position

The Computer Support Specialist serves as the frontline IT ambassador for Lewis and Clark Community College, ensuring the efficient operation of endpoint hardware and software across administrative and instructional areas. In support of the College’s mission to empower students and enrich communities, this role provides empathetic, responsive, and inclusive technical assistance. The Specialist manages the lifecycle of helpdesk inquiries, resolves complex end-user issues, and coordinates with the broader Information Technology team to maintain reliable, equitable access to computing and telecommunications resources for all faculty, staff, and students.

Key Measurable Expectations (KMEs)

• Act as the primary IT contact. Triage, log, and manage support tickets through resolution or escalation, ensuring timely and accurate service.
• Provide patient, comprehensive IT support to faculty, staff, and students via phone, remote tools, or in-person visits, demonstrating a commitment to customer service excellence.
• Install, configure, and maintain PC and Mac hardware, mobile devices, and software across labs, classrooms, and offices.
• Troubleshoot and support core operating systems alongside a wide array of departmental, instructional, and administrative applications.
• Track the inventory and lifecycle of endpoint devices, peripherals, and software licenses.
• Maintain network printers and scanners, and partner closely with the AV department to resolve overlapping classroom technology issues and ensure instructional continuity.
• Deliver basic software and hardware training to empower non-technical staff and promote technology adoption.
• Create and maintain Knowledge Base articles and technical documentation to standardize procedures and promote user self-service.
• Evaluate new endpoint hardware and software for campus compatibility, recommending solutions to IT leadership.

Minimum Training and Experience Required to Perform Essential Job Functions

• Associate’s degree in IT, Computer Networking, or a related field (or equivalent experience).
• Experience in a customer-facing Help Desk or technical support role.
• Excellent customer service and communication skills; able to explain technical concepts to non-technical users.
• Strong problem-solving skills with the ability to manage multiple tickets simultaneously.
• Valid Driver’s License for off-campus support travel.
• Ability to work occasional evenings and weekends.

• The ability to lift 50lbs.
• Frequent bending, kneeling, crouching.

Preferred Qualifications

• CompTIA A+, ITIL Foundations, or modern Microsoft/Apple support certifications
• Experience supporting end-users in a Higher Education environment.
• Experience utilizing IT Service Management (ITSM) ticketing systems.

Lewis and Clark Community College provides a complete benefits package to full-time team members, which includes:

• Accrued vacation leave, board approved holiday break, summer schedule with reduced work week, 13 holidays + 1 floating holiday, personal leave, and sick leave;
• Health, Dental, Vision, Life insurance and Long-term Disability;
• Retirement through State Universities Retirement Systems (SURS);
• Tuition Benefits;
• Discounts at local stores and restaurants;
• Employee Assistance Program;
• Senior Caregiver Assistance Program.