Concession Manager

Position

Givenchy is seeking a Concession Manager to lead its team at the Dubai Mall Level shoes boutique!

YOUR MISSION AND ROLE

As a Concession Manager within our luxury universe, you will serve as the leader and ambassador of our brand, overseeing all aspects of store operations to ensure the delivery of an unparalleled client experience. Your responsibilities encompass:

Job responsibilities

Leadership and Team Management:

• Lead, inspire, and mentor the store team, fostering a culture of excellence, passion, and commitment to luxury service.

• Implement training and development programs to enhance the team’s product knowledge, sales skills, and overall performance.

• Exemplify the brand’s image by adhering to the highest standards of attire, conduct, and professionalism.

• Ensure the entire team reflects the luxury standards and values of the brand.

Performance Monitoring and Feedback Culture:

• Establish and monitor performance metrics for the store team, providing constructive feedback and coaching.

• Conduct regular assessments to enhance team members’ individual and collective effectiveness.

Sales and Revenue Growth :

• and implement strategic sales plans to drive revenue growth, ensuring alignment with brand objectives.

• Analyze sales trends, set ambitious targets, and work collaboratively to exceed them.

Client Elevation & Brand Promotion:

• Uphold the brand’s commitment to exceptional client experience by setting the highest standards of personalized service.

• Cultivate and nurture relationships with high-value clients, ensuring long-term brand loyalty.

• Collaborate with the marketing/clienteling team to implement effective promotional initiatives, events, and campaigns.

• Participate in local marketing efforts to enhance the store’s visibility and attract new clientele.

Operational Excellence:

• Ensure operational excellence in all facets of store management, including stock organization, product presentation, and adherence to protocols.

• Collaborate closely with stock management, marketing, and other departments to optimize store operations.

Reporting and Communication :

• Generate comprehensive reports on store performance, sales metrics, and client feedback.

• Communicate effectively with higher management, providing insights into achievements and areas for improvement.

Profile

• Strong interpersonal skills, excellent communication skills for effective collaboration with various teams and mentorship abilities.

• Proven leadership experience in a store or retail management role within the luxury industry .
• Management Skills: Strong leadership and team management skills with a demonstrated ability to inspire and a track record of achieving sales targets.

• In-depth knowledge of luxury products, service standards, and the ability to create a luxury experience.
• Culture Alignment: Embrace and instill Givenchy’s culture of audacity and innovation.
• Commitment to Givenchy’s brand identity.