Concierge

About United Hebrew

United Hebrew of New Rochelle is a vibrant, not-for-profit senior care campus serving Westchester County. Our continuum of care includes:

• Willow Towers Assisted Living
• Willow Gardens Memory Care
• United Hebrew Geriatric Center (Skilled Nursing and Rehabilitation)

Together, we provide compassionate, person-centered care across all levels of need—from independent living to skilled nursing—on one seamless campus.

Why Join Us?

• Be part of a mission-driven organization with over 100 years of excellence in senior care.
• Work in a collaborative and supportive environment.
• Help create a positive dining experience for seniors every day.

Key Responsibilities

• Greet residents, families, and visitors with professionalism and hospitality.
• Answer and direct incoming calls and inquiries.
• Coordinate non-clinical resident services such as meal delivery, appointment reminders, and activity sign-ups.
• Communicate with internal departments to ensure timely service delivery.
• Provide facility information, directions, and event updates.
• Support administrative tasks including data entry, document preparation, and visitor logs.
• Assist with admissions, discharges, welcome packets, and resident orientation.
• Maintain confidentiality and security in accordance with HIPAA and facility policies.

Ensure the front desk and lobby areas are clean, organized, and welcoming.

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Minimum 1 year of customer service, hospitality, or healthcare experience (senior living or long-term care preferred).
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office and standard office equipment.
• Ability to work collaboratively and sensitively with diverse populations.
• NYS Security Guard license preferred.

Physical Demands

• Ability to sit, stand, and walk for extended periods.
• Frequent reaching, bending, twisting, and stooping.
• Ability to lift and carry up to 25 pounds occasionally (e.g., packages, welcome materials).
• Manual dexterity to operate phones, computers, and printers.
• Clear speech and hearing required in a busy environment.

Environmental Conditions

• Indoor, climate-controlled setting.
• Exposure to interruptions, noise, and emotionally sensitive situations.
• Occasional contact with residents with communicable conditions (standard infection control procedures apply).
• PPE may be required in certain situations.

We are seeking a warm, professional, and service-oriented Concierge to serve as the first point of contact for residents, families, staff, and visitors. The Concierge plays a vital role in creating a welcoming atmosphere and coordinating non-clinical services that enhance the resident and guest experience.

Per diem (8 hrs/week) NON-UNION position