Lobby Hostess (Saudi National)

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

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  Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.

• Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)

• Register and process check in/out for all VIPs guests efficiently and professionally.

• Escort VIP gussets to their rooms.

• Update guest information into the computer after a complete check in.

• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed

• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up

• Handle issuance of guest room key cards and ensure effective control for guest security.

• Ensure that all messages, mails and packages are delivered to the guest room.

• Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.

• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.

• Follow up with Bell desk regards shuttle Bus.

• Daily courteous calls to VIP rooms, so too with other guests.

• Report any unusual occurrences or requested to manager.

• Be aware of the hotel accident Prevention Policies.

• Ensure the cleanliness and neatness of front office area.

• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day

• Check Hotel situation, occupancy, functions, groups, VIPs.

• Re-announce VIP rooms to Housekeeping and F&B departments.

• Check if all departure details for the day have been taken, as well as for the next day.

• To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.

• Check VIP rooms after amenities are placed.

• Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.

• File daily Guest Relations report and documents systematically.

• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

• Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.

• Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.

• To effectively handle all guest complaints concerning the Front Office in co-ordination with the Assistant Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.